Referral Coordinator

Referral Coordinator – Single Case Agreements

Position: Referral Coordinator (Single Case Agreements)
Work Location: Remote / Telecommute
Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
Additional Coverage: Occasional evening and weekend coverage may be required based on business needs
Pay Rate: $17/hr (Paid Weekly)
Contract: 09/28/2026 to 12/28/2026
Allmed Benefits: Health, Dental, Vision Insurance and 401(k)
Interview: 1 round, video interview via Microsoft Teams with the Hiring Manager

Position Overview

The Referral Coordinator supports the non-clinical referral and care coordination process for members and providers. This position is responsible for managing referral intake, processing incoming and outgoing cases, coordinating information with healthcare facilities and internal clinical teams, and resolving member and provider inquiries.

This is a high-volume, customer service-focused position requiring strong organization, productivity, attention to detail, and the ability to communicate effectively with members and providers by phone. The successful candidate must be comfortable managing multiple work queues and adjusting priorities in a fast-paced environment.

Key Responsibilities

• Manage intake of member information and admission/discharge information following notification.
• Work with hospitals, clinics, healthcare facilities, and clinical teams to manage service requests from members and providers.
• Manage the referral process, including processing incoming and outgoing cases, intake, notifications, and related documentation.
• Perform appropriate non-clinical triage, outreach, submission, and other required process steps.
• Handle and resolve inquiries from members and providers.
• Provide efficient and professional customer service in a high-volume call environment.
• Accurately document and process referral-related information.
• Manage multiple work queues while prioritizing tasks according to business needs.
• Communicate effectively with members, providers, facilities, and internal teams.
• Maintain productivity and accuracy while handling a high volume of cases and calls.
• Provide occasional evening or weekend coverage when required.

Required Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience analyzing and resolving customer issues.
• At least 1 year of experience processing medical referrals, authorizations, insurance-related matters, or non-clinical care coordination.
• Working knowledge of ICD-9/ICD-10 and CPT codes.
• Basic proficiency with Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to work efficiently in a high-volume environment.

Preferred Qualifications

• Experience working in the healthcare industry and/or with health insurance.
• Clerical or administrative support experience.
• Experience working with Medicare and/or Medicaid services.
• Customer outreach experience in a call center, medical assistant role, or similar healthcare setting.
• Strong communication and problem-solving skills.
• Strong de-escalation and conflict-resolution abilities.
• Ability to manage multiple work queues and effectively prioritize competing tasks.
• Bilingual English/Spanish proficiency, both verbal and written, preferred.

Ideal Candidate

The ideal candidate is an organized and customer-focused healthcare professional who can efficiently manage referrals and member/provider inquiries while maintaining accuracy and productivity. This individual should be comfortable working independently in a remote environment, handling a high volume of phone interactions, and adapting to changing priorities.

Interview Process

• One interview round
• Video interview via Microsoft Teams
• Interview conducted with the Hiring Manager