Referral Coordinator (Therapy)

Referral Coordinator (Therapy)

Referral intake & patient scheduling | Therapy | $18-24/ hr 

Key responsibilities

• Receive and enter referrals from MedSender into TownSquare and Homebase


• Triage and tag service type — therapy, med mgmt, psych testing


• Contact patients same day — confirm service interest and insurance


• Match patient to correct provider based on insurance, location, availability


• Schedule appointments for mental health therapy 


• Manage 8-attempt follow-up queue over 2 weeks for unreached patients


• Field inbound callbacks from Therarep queue same business day


• Discharge patients after 8 failed contact attempts and notify referring practitioner 

Required qualifications

• Associate's or bachelor's degree in health sciences, psychology, or related field


• Clinical literacy — familiarity with mental health service types and terminology


• 1+ year experience in medical or behavioral health administrative role


• Strong phone communication and patient-facing skills


• HIPAA knowledge and compliance awareness

Preferred qualifications

• Experience as a Behavioral Health Technician (BHT) or medical scheduler


• Familiarity with MedSender, Square, or similar platforms


• Experience in multi-department or multi-location practice


• Bilingual a plus