Renewal Manager, East

SUMMARY 

Working closely with Wiz's broader Sales and Customer Success teams, our Renewal Managers play a critical role in Wiz's customer retention and expansion strategy. Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit a high level of business and sales acumen while maintaining a customer-first approach. 

LOCATION

Candidates must be located in the Eastern United States.

WHAT YOU’LL DO 

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date 


• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts  


• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy


• Maintain and report an accurate forecast of renewals within assigned book 


• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale 


• Escalate whenever appropriate to help resolve customer concerns 


• Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals 


• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities 


• Collaborate cross functionally with Legal and Deals Desk as applicable  


• Recommend and contribute to process improvements  

 WHAT YOU’LL BRING 

• 2-5 years of related cybersecurity and renewals experience  


• Ability to work independently and as part of a team 


• High collaborative with ability to succeed in an entrepreneurial environment 


• Proven track record of success and over-achievement of renewal quota in previous positions


• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility  


• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience   


• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero  


• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement