Reporting Specialist

Company Overview:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

About the Role
At Certus, compliance isn't just paperwork — it's the promise we make to learners that their hard-earned credentials actually count. As a Reporting Specialist, you're the person who keeps that promise. You'll own the end-to-end process of submitting course completions to state licensing agencies, making sure every licensee gets credit for their work accurately and on time.
This is a detail-oriented, high-ownership role where your accuracy directly impacts real people's professional lives.
What You'll Do

• Serve as the internal expert on your assigned specialties — becoming the go-to resource on courses, licensing agencies, and reporting requirements across the company

• Pull and prepare student completion data, formatting it to meet each agency's exact submission standards

• Submit completions to regulatory agencies within required timeframes using each agency's preferred reporting method

• Own issue resolution — when something goes wrong, you identify it, communicate it to the right people, and drive it to a fix

• Create custom documentation, certifications, and records as required by regulators

• Maintain and update access to reporting portals; keep our records database accurate and audit-ready

• Build professional relationships with regulators and represent Certus with credibility and care

What You Bring

• Sharp attention to detail — you catch what others miss and take accuracy personally

• Strong organizational and time management skills; you thrive juggling multiple deadlines without dropping the ball

• Clear, confident communicator — written and verbal — with colleagues, customers, and regulators alike

• An independent, critical mindset: you don't wait to be told what's broken

• Comfort learning new software; proficiency in Microsoft Office Suite

• A growth mindset and genuine desire to enjoy the work you do

A Note on the Work
This is primarily a desk-based role involving extended computer work. If you like having clear ownership, a satisfying rhythm of completing tasks with precision, and knowing your work genuinely matters to people's careers — this role delivers that every day.

What You Bring

• Sharp attention to detail — you catch what others miss and take accuracy personally

• Strong organizational and time management skills; you thrive juggling multiple deadlines without dropping the ball

• Clear, confident communicator — written and verbal — with colleagues, customers, and regulators alike

• An independent, critical mindset: you don't wait to be told what's broken

• Comfort learning new software; proficiency in Microsoft Office Suite

• A growth mindset and genuine desire to enjoy the work you do

A Note on the Work
This is primarily a desk-based role involving extended computer work. If you like having clear ownership, a satisfying rhythm of completing tasks with precision, and knowing your work genuinely matters to people's careers — this role delivers that every day.

Performance Expectations:

1. Report all completions within a prescribed timeframe to the relevant regulatory agency using the agency’s required reporting method.

2. Communicate all reporting issues to relevant parties and drive the resolution.

3. Interact professionally with various regulators as it relates to their role.

This position has a base pay of $19/hour. Employees are eligible for up to a 5% annual bonus.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.