Reservations Coordinator

Description

We are Children’s Museum of Atlanta, a nonprofit 501(c)(3), the only educational venue of its kind in the city. We are dedicated to sparking every child’s imagination, sense of discovery, and learning through the power of play. And we do it by fostering communication, championing play, tending to community, and leading with integrity.  

We are looking for a Reservation Coordinator! The reservations coordinator supports our client retention. Are you comfortable communicating by phone and are organized to handle multiple email accounts? Do your customer service skills shine bright? You may be a perfect fit! 

The Reservation Coordinator reports to the Director of Marketing and Sales.  It is a 30 hour per week position that requires 1 weekend day in their schedule. This is a 30+ hour a week/non exempt/hourly position with an hourly rate of $22.00 per hour. We offer generous PTO, Medical, Dental, and Vision with a generous portion of your premium paid, EAP, FSA, 401k, family museum membership, guest passes to the museum, museum store discounts, free parking and/or 20% discount for MARTA unlimited monthly. 

Responsibilities: 

• Stay informed about relevant updates and information from the Marketing, Education, and Operations teams regarding reservations.
• Manages and maintains all aspects of reservations and ensures all processes are completed. 
• Examples of process to complete may include but are not limited to: booking, data integrity and implementation of reservations in ALTRU, reminders for purchased field trips, etc.
• Maintain information in vendor portals for schools and other partners
• Serve as point contact for resolving or escalating guest issues. 
• Manages multiple Museum email accounts 
• Attends necessary meetings within and between departments to keep Reservations team up to date.
• Works closely with Education & Outreach around the scheduling of all outreach programs
• Act as a knowledgeable ambassador of the Museum’s Mission, Core Values, and Customer Service Standards, helping to uphold and reinforce them in all interactions.
• Keep clear communication with supervisor about any issues or concerns regarding guest feedback.
• Incorporate sales strategies in all potential opportunities, including repeat bookings.
• Forward sales lead opportunities to the Sales Manager
• Support Sales Team strategies to improve and develop new offerings.
• Other duties as assigned

Requirements

Skills:

Keen attention to detail

Proficient in Microsoft Office suite

Knowledge of group sales software, Altru preferred

Excellent customer service skills

Comfortable speaking on the phone

Self- motivated

Ability to multi-task

Positive attitude

Great organizational skills

Requirements:

Flexible to work some weekends and holidays

3 to 5 years of experience in customer service. 

Education or Experience:

Bachelor’s degree or equivalent experience