Reservations OTA & Distribution Account Coordinator

Compensation Amount:

Job Summary:

Job Description:

Essential Functions

• Serve as primary point of contact for established OTA, wholesale & experience partners. Communicate with partners on account requirements, updates, and operational needs.
• Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed.
• Ensure consistency of information, images, amenities and descriptions.
• Assist with new account setup including necessary documentation, system buildout and platform configurations. Verify live listings for accuracy.
• Regularly audit existing accounts for accuracy & compliance.  Identify inaccuracies and recommend corrections. Assist is maximizing listing quality through improved descriptions, images and platform features.
• Assist in reporting related to listings, performance, and reviews.
• Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications.
• Assist unit managers and call center with facilitating customer complaints and refunds.
• Communicate effectively with management on all unit related functions.
• Represent the company in a professional and positive manner at all times.  Maintain and enhance the company’s image when interacting with clients, guests, associates and vendors.

Skill and Knowledge Requirements Include

• High School Diploma.  Minimum of at least 18 years of age. 
• Prior experience in hospitality, travel or e-commerce preferred.
• Computer proficiency with the ability to utilize Microsoft Office programs as well as Property Management System (PMS) and booking software.
• Strong attention to detail with demonstrated organization skills and the ability to manage multiple tasks and platforms concurrently.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers

Physical and Mental Requirements

• Remote work-from-home position. Ability to sit at a desk in front of a computer for the entire workday in a dedicated quiet workspace.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
• Occasionally stoop, kneel, or crouch.

Equipment Used

• Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)
• Property Management System (PMS), Call/CRM software, OTA/Reseller Extranets, Microsoft Office (including Outlook)

Job Data

• Reports to: Director of Revenue Management

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.