Resident Engineer

Location: Eastern or Central U.S. / Canada — Remote Home Office

Role Overview

We are looking for an experienced Resident Engineer to work closely with enterprise customers on the design, adoption, and ongoing improvement of network security technologies and operational practices.

This role combines deep technical expertise with a consultative approach. You will work with customer engineering teams, security leaders, and other stakeholders to understand their environment, identify opportunities for improvement, and help establish practical strategies for getting greater value from their security investments.

The ideal candidate is comfortable operating in complex enterprise environments, can move easily between hands-on technical discussions and strategic conversations, and knows how to turn ambiguous challenges into structured plans and measurable outcomes.

Key Responsibilities

• Act as a senior technical resource for assigned enterprise customers, providing guidance across network security, security operations, policy management, automation, compliance, connectivity, and related operational processes.


• Develop strong working relationships with customer engineers, architects, managers, and security leadership by serving as a trusted technical advisor.


• Understand customer objectives and translate them into practical technical and operational plans, including priorities, milestones, ownership, risks, and measures of success.


• Regularly evaluate customer environments to identify issues involving configuration, platform utilization, data quality, processes, integrations, and operational maturity.


• Recommend architectural, configuration, integration, and process improvements that increase reliability, scalability, efficiency, and security.


• Help customers establish repeatable operating practices and make effective use of automation and standardization.


• Facilitate technical workshops, architecture reviews, enablement sessions, environment assessments, planning meetings, and executive business reviews.


• Provide technical guidance during upgrades, major changes, complex troubleshooting efforts, and other situations requiring senior-level expertise.


• Create and maintain useful technical documentation, operating procedures, runbooks, and knowledge-transfer materials.


• Coach customer teams so that they can increasingly manage their environments independently and effectively.


• Track important customer initiatives, dependencies, risks, and technical action items while maintaining awareness of overall progress.


• Work closely with internal Customer Success, Sales, Professional Services, Support, Product, and Engineering organizations to resolve issues and advance customer objectives.


• Represent customer needs internally and help identify opportunities for improving products, services, and implementation practices.

Required Experience and Skills

• 7+ years of professional experience in network security, security architecture, technical account management, resident engineering, solutions engineering/consulting, professional services, or a comparable customer-facing technical discipline.


• Strong knowledge of enterprise networking and security technologies, including firewalls, routing, Linux/Unix systems, troubleshooting methodologies, and basic scripting.


• Experience working with enterprise firewall and security platforms such as Check Point, Palo Alto Networks, Fortinet, Cisco, or Juniper.


• Demonstrated ability to investigate complex technical problems and communicate findings and recommendations clearly to both technical and non-technical audiences.


• Experience working in large, distributed, hybrid, or otherwise complex enterprise environments.


• Strong consulting and stakeholder-management capabilities, including the ability to establish priorities, create structure around ambiguous problems, and build alignment among multiple teams.


• Excellent written and verbal communication skills, with an emphasis on technical documentation and knowledge transfer.


• A customer-oriented approach combined with the confidence to question assumptions, offer an informed point of view, and recommend more sustainable solutions when appropriate.


• Comfortable working independently while coordinating effectively with internal and customer teams.


• Willingness to travel periodically, potentially up to approximately 20%, primarily to customer locations throughout the Americas.

Preferred Qualifications

• Experience with enterprise security policy administration, network segmentation, security automation, regulatory or security compliance, application connectivity, or formal change-management processes.


• Experience conducting executive or technical business reviews and communicating technical outcomes, risks, and value to senior customer stakeholders.


• Exposure to cloud and hybrid infrastructure, including AWS, Microsoft Azure, or Google Cloud Platform.


• Familiarity with Infrastructure as Code and configuration/automation technologies such as Terraform, Ansible, Chef, Puppet, or CloudFormation.


• Experience integrating security operations with SIEM, SOAR, ITSM, vulnerability management, or related enterprise tooling.


• Familiarity with vulnerability management platforms such as Qualys, Rapid7, or Tenable.


• Understanding of Governance, Risk, and Compliance (GRC) principles and processes.


• Experience developing operational standards, implementation guides, or repeatable technical procedures for enterprise customers.