Return-to-Work Specialist

Overview Position Summary The Return-to-Work Specialist owns FullBloom's return-to-work (RTW) process across all leave types — workers' compensation, FMLA, ADA, and other personal or medical leaves — and manages the accommodations process for employees recovering from occupational and non-occupational conditions alike. Operating across FullBloom's multi-state footprint, this role partners closely with the Manager of Workers Compensation, the third-party administrator (TPA), and program leaders, and directly oversees coordination with the Leave-of-Absence Specialist to facilitate safe, timely, and compliant return to work. The Specialist serves as a central coordinator of the interactive process, ensuring that transitional-duty opportunities are identified, offered, and documented consistently while safeguarding employee privacy at every step. Responsibilities Essential Duties & Responsibilities Administer return-to-work for all leave types — including workers' compensation, FMLA, ADA, and other personal or medical leaves — including identifying suitable temporary assignments, developing written RTW and modified-duty offers, and tracking restrictions through resolution. Facilitate the ADA interactive process end to end: evaluate accommodation requests, coordinate reasonable accommodations with managers and program leaders, and maintain thorough, defensible documentation of each interaction. Serve as the primary coordination point between employees, managers, the TPA, and the Leave-of-Absence Specialist to align medical restrictions, benefit status, and available duty across all leave types. Confirm offer defensibility with the TPA before any employment action tied to an active workers' compensation claim proceeds, and apply the equivalent standard for non-occupational leaves — confirming leave/benefit status with the Leave-of-Absence Specialist before decisions involving job abandonment or separation. Ensure all communications comply with HIPAA and ADA requirements — sharing only work restrictions and accommodation needs with managers and program directors, never treatment or diagnosis details. Maintain organized case files, RTW offers, correspondence, and status notes, applying consistent documentation and paper-trail discipline across all cases. Support tracking of key RTW metrics, including return-to-work rate, modified-duty utilization, and lost-time trends, in partnership with the workers' compensation reporting function. Contribute to the development of RTW and accommodation policies, templates, and standard operating procedures as the program matures. Provide day-to-day direction to the Leave-of-Absence Specialist, ensuring alignment between leave administration and return-to-work planning for every case. Qualifications Required Qualifications Bachelor's degree in human resources, disability management, rehabilitation, business, or a related field, or an equivalent combination of education and relevant experience. Three or more years of experience in leave administration (FMLA, ADA, personal/medical leave), workers' compensation, return-to-work, or accommodations coordination. Working knowledge of the ADA interactive process, FMLA, and workers' compensation principles across all leave types, including the distinction between occupational and non-occupational leave. Demonstrated ability to handle confidential medical information in accordance with HIPAA and ADA requirements. Strong written communication and documentation skills, with a proven track record of maintaining clear and defensible records. Ability to work independently in a fully remote environment while coordinating across multiple internal and external stakeholders. Preferred Qualifications Experience supporting a multi-state employer, including familiarity with monopolistic-state jurisdictions. Relevant certification such as CPDM (Certified Professional in Disability Management), ADA Coordinator credential, or equivalent. Experience working with a TPA and an external leave administrator in a coordinated claims environment. Background in behavioral health, education, or healthcare settings. Posted Salary Range USD $31.25 - USD $36.06 /Hr. Physical Requirements Work Environment & Physical Requirements Fully remote position; occasional travel may be required for training or program needs. Prolonged periods of working at a computer and communicating by phone, video, and email.
Essential Duties & Responsibilities Administer return-to-work for all leave types — including workers' compensation, FMLA, ADA, and other personal or medical leaves — including identifying suitable temporary assignments, developing written RTW and modified-duty offers, and tracking restrictions through resolution. Facilitate the ADA interactive process end to end: evaluate accommodation requests, coordinate reasonable accommodations with managers and program leaders, and maintain thorough, defensible documentation of each interaction. Serve as the primary coordination point between employees, managers, the TPA, and the Leave-of-Absence Specialist to align medical restrictions, benefit status, and available duty across all leave types. Confirm offer defensibility with the TPA before any employment action tied to an active workers' compensation claim proceeds, and apply the equivalent standard for non-occupational leaves — confirming leave/benefit status with the Leave-of-Absence Specialist before decisions involving job abandonment or separation. Ensure all communications comply with HIPAA and ADA requirements — sharing only work restrictions and accommodation needs with managers and program directors, never treatment or diagnosis details. Maintain organized case files, RTW offers, correspondence, and status notes, applying consistent documentation and paper-trail discipline across all cases. Support tracking of key RTW metrics, including return-to-work rate, modified-duty utilization, and lost-time trends, in partnership with the workers' compensation reporting function. Contribute to the development of RTW and accommodation policies, templates, and standard operating procedures as the program matures. Provide day-to-day direction to the Leave-of-Absence Specialist, ensuring alignment between leave administration and return-to-work planning for every case.
Required Qualifications Bachelor's degree in human resources, disability management, rehabilitation, business, or a related field, or an equivalent combination of education and relevant experience. Three or more years of experience in leave administration (FMLA, ADA, personal/medical leave), workers' compensation, return-to-work, or accommodations coordination. Working knowledge of the ADA interactive process, FMLA, and workers' compensation principles across all leave types, including the distinction between occupational and non-occupational leave. Demonstrated ability to handle confidential medical information in accordance with HIPAA and ADA requirements. Strong written communication and documentation skills, with a proven track record of maintaining clear and defensible records. Ability to work independently in a fully remote environment while coordinating across multiple internal and external stakeholders. Preferred Qualifications Experience supporting a multi-state employer, including familiarity with monopolistic-state jurisdictions. Relevant certification such as CPDM (Certified Professional in Disability Management), ADA Coordinator credential, or equivalent. Experience working with a TPA and an external leave administrator in a coordinated claims environment. Background in behavioral health, education, or healthcare settings.