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Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
We are seeking a proactive and results-driven Customer Engagement Agent to join our team. This role is ideal for someone who thrives in a challenging environment and enjoys connecting with users to help them get the most out of our product. Your goal is to build rapport, understand user needs, and guide them toward upgrading or purchasing our product.
Key Responsibilities:
- Make 100 warm outbound calls daily to existing users (subscribers and free account holders).
- Manage 2 hours of live chat support each day.
- Follow a structured calling and engagement process diligently.
- Identify user needs and recommend suitable product solutions.
- Maintain accurate records of interactions and outcomes in the CRM.
- Achieve a minimum of 3 closed sales per week.
- Collaborate with the sales and support teams to ensure a seamless user experience.
- Provide feedback on user trends and common queries to improve processes.
Key Skills:
- Demonstrate excellent verbal and written communication skills in English.
- Work independently with a strong drive to achieve goals.
- Apply quick thinking and problem-solving abilities effectively.
- Prior experience is an advantage, but motivated freshers with a strong willingness to learn are encouraged to apply.
- Commit fully to a single, full-time role.
- Maintain a quiet, professional home setup with reliable power backup.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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