Sales Coordinator

We are looking for enthusiastic, responsible, and reliable individuals to join our team. If you enjoy a fast-paced work environment and interacting with people and are looking for a company that promotes from within, Empyreal Logistics may be the right place for you! Empyreal Logistics' mission is to provide and deliver a broader and deeper level of support to our customers by tailoring our logistics and cash handling services to meet the unique needs of our customers. We are looking to build a culture of dependable, flexible, and trustworthy employees that are committed to customer service and excellence. If you are the kind of person who always goes the extra mile, does more than what is expected, and truly cares about the customer's experience, we would love to hear what makes you a special employee and how you can contribute to the continued success of our clients and our company.

Position Summary:

The Sales Coordinator provides the sales department and Empyreal Logistics clients and potential clients with reliable, high quality administrative support. The Sales Coordinator role is critical for enhancing the overall operating efficiency and excellence of the sales function.

Responsibilities and Duties include, but are not limited to:

• Serve as primary contact for incoming sales calls and emails, delivering high quality client service with each interaction


• Coordinate inbound sales leads and assign appropriately using internal tools and systems


• Process client quoting requests and communicate with clients in pending status


• Research and resolve client concerns and complaints with sensitivity and professionalism with the express goal of delighting clients


• Provide pre-sale and post-sale client support to assist the sales department; using internal systems to track conversations


• Maintain reporting within systems (CRM, internal order management systems and Excel)


• Reconcile and verify sales lead within our systems


• Partner with internal departments to ensure accuracy of systems and information required for successful client onboarding.


• This is a 100% remote position

Qualifications:

• Bachelor's Degree or equivalent work experience is preferred.


• Experience working as Sales Coordinator within a sales organization in a client-facing role is preferred.


• Experience and passion for working in a start-up culture is helpful.


• The ability to adapt to fast-paced, changing business needs while working independently with a positive attitude is desired.


• Experience and knowledge of CRM systems is required.


• Strong knowledge of MS Office is required.


• Excellent written and verbal communication skills are required for external client and internal applications.

Physical Requirements:

• This position requires travel (25%) for up to 1 week at one time.


• Abilit to lift at least 25 pounds.


• Ability to work at a computer for long periods of time

Empyreal Logistics Culture:

• Acts in a manner that portrays Empyreal's vision, values, and WOW culture.


• Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.


• Addresses conflict respectfully and constructively.


• Works in partnership within and across workgroups.


• Represents Empyreal as a transportation and customer service professional.


• Places value not only on what work gets done, but also how it gets done.