Sales Development Representative (SDR)

Job Description – Sales Development Representative 

Base: $60-70K + commission
Location: Nashville, TN

Role Summary
Polygon is a global leader in property damage restoration, temporary climate control, and environmental solutions. We partner with contractors, developers, owners, and facility leaders to protect buildings, reduce risk, and deliver on-time, on-budget outcomes across construction, food & industrial, and institutional markets.
Reporting to the Regional Sales Leader, the Sales Development Representative (SDR)is responsible for driving sales activity by supporting the Business Development Specialists (BDS) through coordinated outreach, appointment setting, route planning, and ongoing customer engagement. This role ensures consistent top-of-funnel activity, maximizes sales team efficiency, and strengthens customer communication across the Business Unit.

Essential Job Functions
Prospecting & Lead Generation
•    Conduct outbound prospecting via phone, email, LinkedIn, and other channels.
•    Respond to inbound inquiries and qualify leads.
•    Research target accounts and identify potential opportunities.
•    Support outbound and research projects in construction, food, industrial, and institutional markets.
•    Conduct pre-call research to ensure all outreach is targeted and relevant.
•    Maintain an updated list of target contractors, project types, and decision-makers.

Qualification & Handoff
•    Use consultative questioning to understand customer needs and challenges.
•    Qualify leads against established criteria and schedule discovery meetings for the sales team.
•    Ensure seamless handoff of qualified leads to field sales representatives.

Tools & Processes
•    Maintain accurate lead and opportunity data in the CRM (Salesforce, HubSpot, Dynamics, NetSuite or similar).
•    Leverage third-party databases and prospecting tools (e.g., ConstructConnect, Dodge, LinkedIn Navigator).
•    Follow and personalize established templates and processes for consistency and efficiency.

Collaboration & Continuous Learning
•    Work closely with the SDR Manager and Sales/Marketing teams to align outreach with business priorities.
•    Provide feedback from conversations to help refine messaging and identify new opportunities.
•    Learn and apply solution-based selling approaches with training and coaching support.

Job Qualifications
Required
•    1–2 years of customer service, inside sales, or outbound calling experience (internships or entry-level roles included).
•    Strong interest in sales, lead generation, and the construction/industrial services industry.
•    Excellent verbal and written communication skills.
•    Comfortable making a high volume of outbound calls and digital touches daily.
•    Strong organizational skills with attention to detail.
•    Proficiency in Microsoft Office/Teams and willingness to learn CRM and prospecting tools.

Preferred
•    Familiarity with construction industry platforms (ConstructConnect, Dodge Data).
•    Exposure to digital/IoT solutions or facility management technologies.
•    Experience with tools like SalesLoft, Gong, or LinkedIn Sales Navigator.

Benefits
•    Blue Cross Blue Shield (PPO) - Medical Insurance, Dental Insurance, Vision Insurance
•    Short Term Disability
•    Long-Term Disability
•    Group Life/ AD&D
•    Voluntary Life Insurance
•    Employee Assistance Program (EAP)
•    Supplemental Insurance - Short-Term Disability, Accident Insurance, Cancer, Lump-Sum Critical Illness
•    Healthcare Flexible Spending Account (FSA)
•    Dependent Care Flexible Spending Account (FSA)
•    Retirement/401k with an employer-matched contribution