Remote Sales Officer

Job Title:      Remote Sales
Officer (4 Vacancies)

Duty Station: Head Office

Report to: Remote Sales
Supervisor

SUMMARY

The
Remote Sales Officer (RSO) is responsible for
driving loan disbursements through structured, proactive, phone-based
engagement with pre-approved and repeat customers. He/She will be responsible
for managing the full remote sales cycle, from initial outbound contact to loan
disbursement or formal closure of the offer.

Key Duties &
Responsibilities:

1.      Conducting
proactive outbound calls to pre-approved and eligible repeat customers based on
centrally provided target lists

2.      Managing
the full remote sales cycle from first contact to loan disbursement or closure
of the offer

3.      Clearly
explaining loan offers, eligibility criteria, pricing, repayment terms, and
conditions, ensuring that
customers fully understand and make informed decisions.

4.      Supporting
customers through the remote loan application process and guide them in the
next steps and
conducting systematic follow-ups.

5.      Conducting
loan application check list reviews to confirm completeness of documentation,
accuracy and validity of the personal Know Your-Customer (KYC) information compliance
with eligibility requirements and FINCA Uganda credit exclusion policies, and
the accuracy of personal, business, and financial details.

6.      Conducting
credit analysis on loan applications based on the financial information of loan
applicants with FINCA Score 1 and Score 2

7.      Ensuring
that all approved loans are appropriate in respect to the loan structuring
terms and conditions.

8.      Performing
structured follow-ups to maximize conversion and ensure timely disbursement

9.      Ensuring
compliance with standardized scripts, policies and regulatory requirements

10.   Maintaining
accurate and timely documentation of all customer interactions in the system

11.   Escalating
complex cases, exceptions, or complaints to the supervisor when required

12.   Preparing
and contributing to reports related to Remote Sales performance and activities

To
perform the job successfully, an individual should demonstrate the following
competencies:

1.      Professionalism and high ethical standards

2.      Strong customer service orientation

3.      Excellent analytical and problem-solving skills

4.      Effective communication and interpersonal skills

5.      Strong organizational and time management abilities

6.      High level of accuracy and attention to detail

Requirements

Qualification and Experience

1.      Diploma
or Bachelor’s degree in any Business-related field from a recognized
institution.

2.      Experience
in credit sales and customer service is an added advantage.

3.      Prior
contact centre experience is not mandatory but will be considered an added
advantage.

4.      Fluency in any two local languages is required