Sales Operations Manager

About the role:

Samsara is looking for a Sales Operations Manager to play a critical role in scaling systems, and processes for the organization. This role will partner with senior leaders across Samsara’s go-to-market teams to support our Enterprise Account Executives. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue. The ideal candidate has exceptional customer service skills, proficient in maintaining customer records and compiling and analyzing performance reports which will drive efficiency for the Enterprise team.  

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.


• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 


• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.


• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 


• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Collaborate with Account Executives to implement strategies that enable the Enterprise Sales team to spend more time in the field.


• Assist in refining the process for intaking and prioritizing requests to minimize friction points in the sales pipeline.


• Identify pain points for sales representatives and develop solutions that improve their day-to-day effectiveness.


• Work across internal departments to drive the execution of improvements that increase revenue and profitability for Enterprise customers.


• Work on complex initiatives relating to corporate strategy and long-term goals.


• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 6-8 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment


• Ability to drive organizational change by project managing complex, cross-functional initiatives 


• Excellent communication skills with the AVP+ levels of the organization


• Proficiency in Salesforce.com and the overall sales technology ecosystem


• Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end


• Experience in Lead to Cash systems and business processes


• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level


• Prior demonstration for both roll-out strategies and implementation of new workflows to large sales organizations


• Ability to work with others to structure complex, ambiguous strategic problems for the leadership team and build a case for making impactful changes


• Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional


• Familiarity with Product Management and/or Six Sigma best practices is a plus, but not required

An ideal candidate also has:

• Salesforce CPQ Experience


• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly


• Experience as a Salesforce administrator is a plus, but not required