Sales Ops Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The Sales Operations Manager will help lead an operations team in Costa Rica. This individual will work closely with the Sales Operations Team Supervisors, Sales Operations Manager, as well to ensure there is consistency across teams. 

Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are.

What you'll be doing

• Manage and develop the Sales Operations department tasked with supporting the overall new business sales process
• Lead a team of supervisors to ensure effective management and development within the department
• Partner with leaders in both Sales and Sales Operations to strategize and develop initiatives to support the sales process
• Ensure that the team is achieving established goals through setting and managing team KPIs
• Collaborate cross functionally with Sales, Sales Ops, Product, Marketing, and Analytics to achieve conversion rate goals
• Project management of tickets created and A/B testing of new processes for Sales and Sales Operations teams
• Lead efforts to further streamline the quoting process to drive conversion rate improvements
• Use data and analysis to inform operational decisions that support overall objectives
• Ensure that team budgets are effectively utilized to foster a positive team culture through engaging activities and team-building events
• Embody our company values
• Reporting to Sales Operations Manager 

• 4+ years of experience in leading sales, business development, or lead generation in a call center or virtual working environment
• Proven ability to define, track, and optimize KPIs to drive results
• You have experience with cross functional project management
• Proven track record of successfully generating and converting leads into sales in a B2B or B2C environment
• You have knowledge of managing international teams
• Experience with organizational communication strategies
• Track record of solving problems through data-driven analysis and strategic thinking
• Demonstrates strong proficiency in articulating ideas clearly and concisely through both verbal and written channels

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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