Sales Support and Fulfillment Officer

Tototheo Global offers connectivity & technology solutions across various industries including maritime and land enterprises. We help organizations seeking to leverage technology for operational efficiency and competitive advantage in a fast-evolving digital landscape. Our services include innovative, efficient, and functional solutions in satellite communication, navigation systems, digitalization, and end-to-end cybersecurity solutions.

Job Purpose

We are seeking to grow our Sales Support team and to hire a Sales Support and Fulfillment Officer who will be responsible to receive and respond to all inquiries related to the sales of spare parts/equipment and ensure safe and timely delivery to the customer.

The Sales Support and Fulfillment Officer, will communicate and receive offers from suppliers for the spare/equipment required at the best price possible, having in mind the best interest of our company and our customers. 

Main Duties and Responsibilities

• Coordinates all shipments in collaboration with Logistics for the successful delivery of orders to the destination of interest.

• Receives and records sales inquiries in the company electronic system.


• Communicates with several suppliers and subcontractors to obtain the best offer.


• Provides quotations to customers for applicable charges according to their requirements.


• Assists to maintain price lists and discount matrixes from suppliers and each customer.


• Assists to evaluate suppliers on regular basis based on the volume of sales requested and maintaining a list of approved/preferred suppliers.


• Assists to evaluate suppliers on regular basis based on the frequency of purchases and volume.


• Assists to maintain a list of approved/preferred suppliers.


• Ensures close contact with Logistics to ensure availability of requested spares or equipment.


• Communicates with Logistics and ensure that all required information is shared (quantity of spares inquired, customer contact details etc.) appropriately and the Logistics will follow up with the customer to deliver the order.


• If applicable, communicates with Logistics to deliver necessary parts or equipment requested from technicians.


• Ensures that all delivered orders have been invoiced with collaboration with the Accounts Department.


• Maintains good knowledge of the company’s electronic systems and databases.


• Maintains in-depth knowledge of the company’s products and services.


• Maintains good communication and cooperation with other departments.


• Handles after office hours tasks when required.

Qualifications

• Excellent knowledge of the English Language.


• Good communication skills (written and oral).


• Good knowledge of MS Office.


• Computer literacy.


• Excellent problem-solving skills.


• Flexibility and adaptability to juggle a range of different tasks. 


• The ability to work under pressure and to tight deadlines.


• Good organizational and time management skills.


• Customer service orientation.


• Honesty and reliability.


• Able to multitask.


• Administrative skills.


• Prioritization skills.


• Ability to work collaboratively across departmental functions.


• A keen eye for detail and a result-driven approach.


• A Degree in Management, Shipping, or adequate experience in a similar position.
  
  

Benefits:

And here are just some of the benefits you receive when you join Tototheo Global:

• Work in an international, dynamic, and fun environment, at a growing company


• Attractive remuneration package


• Private Medical Health Insurance


• Continuing education and training


• Flexible hybrid work mode


• Half day leave on your birthday


• Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
  
  
  

Looking for a role that offers both challenge and purpose? Join a global industry leader where your work truly makes an impact.

At Tototheo Global, we take pride in being an equal opportunity employer, building an environment where everyone feels included, respected and supported to reach their full potential.

Our culture is shaped by our core values - Grow, Excellence, Innovation and Respect - and reflected in how we collaborate and deliver for our clients worldwide.

We’re also a certified Great Place to Work, recognized for our commitment to continuous learning, teamwork and the wellbeing of our people.