Sales Support Manager

Sales Support Manager – Marketing and Lead Generation Focus

Location: Knoxville, TN - Remote with travel or On-site (Hybrid Options Available)
Reports to: Head of Sales & Operations
Companies:

• National Contracting Center – www.nccagent.com


• Senior Financial Group – www.sfgmedicare.com

Overview

Do you excel at orchestrating multi-channel marketing strategies while managing people, projects, and performance? Are you a strong leader who can support and elevate a team focused on marketing execution and sales enablement?

NCC and SFG are looking for a Sales Support Manager with a strong marketing emphasis to lead the team responsible for digital strategy, creative execution, and campaign management that drive agent engagement, brand growth, and business outcomes. This role is ideal for a results-driven professional who thrives in a fast-paced environment, enjoys collaboration, and brings a strategic yet hands-on approach to marketing and sales support.

Key Responsibilities

Leadership & Strategy

• Oversee the Sales Support team responsible for delivering multi-channel marketing and sales enablement initiatives.


• Align marketing efforts with business development, agent engagement, and recruitment goals across NCC and SFG.


• Develop and manage integrated campaigns across email, social media, web, and print.


• Collaborate cross-functionally with sales, compliance, leadership, and external partners to ensure alignment and consistency.

Marketing Execution Oversight

• Supervise creation and execution of email campaigns, nurture sequences, and event promotions.


• Ensure effective content planning, copywriting, and scheduling across social media platforms.


• Manage production of brand-aligned marketing collateral (flyers, postcards, graphics).


• Guide use of automation tools, CRM segmentation, and data hygiene practices.


• Oversee campaign performance analysis and reporting to ensure KPIs and ROI targets are met.


• Lead vendor relationships related to printing, advertising, event marketing, and sponsorships.

Project & Team Management

• Mentor, coach, and manage a high-performing team of marketing and support specialists.


• Prioritize tasks, delegate responsibilities, and ensure timely project delivery.


• Maintain process documentation and support professional development of team members.


• Serve as point of escalation for technical issues, urgent projects, or campaign conflicts.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent experience).


• 4+ years of progressive experience in digital marketing, with at least 2 years in a leadership or management role.


• Proven track record of executing multi-channel marketing campaigns with measurable results.


• Deep understanding of email marketing, social media, content development, and lead generation strategies.


• Experience with CRM systems (Salesforce preferred), marketing automation (e.g., Salesforce Marketing Cloud, Constant Contact), and analytics tools (e.g., Google Analytics, Meta Ads Manager).


• Strong proficiency in design tools such as Canva or Adobe Creative Suite.


• Excellent organizational, project management, and team leadership skills.


• Familiarity with Medicare or insurance marketing is a strong plus.

Personal Characteristics

• Visionary yet detail-oriented, with a commitment to excellence.


• Strong communicator who can simplify complex messages for different audiences.


• Passionate about building high-performing teams and mentoring talent.


• Calm under pressure and responsive to change with a solution-first mindset.


• Collaborative, accountable, and service-minded.

We Offer

• W2 employment with a competitive base salary + performance bonuses.


• Full benefits: medical, dental, vision, 401(k) with 5% match, student loan assistance, caregiver and parental leave, and more.


• Generous paid time off, including 3 weeks of PTO, all major holidays, and Twixmas (office closure between Christmas and New Year's).


• Professional development: access to LinkedIn Learning, mentoring, and project opportunities.


• Meaningful work: a chance to help others while growing your career.

If you’re a leader ready to bring structure, strategy, and creativity to a growing marketing and sales support team. Apply today!

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This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods (position is primarily sedentary), be able to enter information by keyboard at a reasonable rate of speed, must have acute hearing ability, be able to see and read information on a computer screen and printed documents, be able to speak, understand, and write English fluently, and perform repetitive hand motions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

NO EXTERNAL RECRUITERS, PLEASE