What you will do:
- Configure and customize Salesforce to meet the needs of the business, including setting up fields, page layouts, reports and dashboards for both web and mobile use.
- Identify, design and implement automation for time-consuming tasks, to allow our team to spend more time with customers and drivers and less time on administrative tasks.
- Support daily Salesforce administration tasks, including user management, permissions and data maintenance.
- Troubleshoot issues and provide end-user support to ensure adoption across the organization.
- Collaborate with cross-functional teams to develop and deliver solutions that enhance our Growth and Operations organizations’ work.
- Create and maintain robust documentation of our Salesforce processes, workflows and best practices.
- Develop and conduct regular enablement sessions with end users.
- Conduct regular system audits to ensure data integrity and consistency.
- Assist with integration with other business systems, data imports and exports.
- Explore opportunities and implement AI-enabled systems to keep ahead of market trends.
- Stay up-to-date with Salesforce updates, features and best practices to improve our use of the platform.
What you need to have:
- Understanding of Salesforce CRM and its core features, Salesforce Certified Administrator certification or desire to obtain it.
- Experience with Salesforce Lightning, workflows, process automation tools.
- Familiarity with integrating third-party systems and apps.
- Adaptability and a willingness to learn new tools, processes and systems quickly.
- Excellent written communication skills, ability to tailor findings to both a technical and non-technical audience.
- Proven critical thinking & problem solving skills; demonstrable ability to propose process improvement plans.
- Cross-functional collaboration skills.
- Basic project management skills.
Bonus Points if you have:
- Advanced Salesforce Administration certifications.
- Experience developing and conducting training and enablement programs.
- Familiarity with technical documentation standards and practices.
- Extreme curiosity to develop new expertise in both operations and the teams we support.
- Understanding of SaaS, logistics and materials industries and tangentially related industries.
What is in it for you?
- You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
- Significant and meaningful responsibilities from Day 1, with the ability to shape the primary support structures for all our external-facing roles. The possibilities are limitless and depend on you.
- Work in a remote environment with a flexible schedule. We don’t micromanage and want to help you do great work.
- There is no work/life—there is only life and we want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
- We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.