Salesforce Agentforce Developer

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Salesforce Agentforce Developer, for our client. You'll build Agentforce agents that handle live customer support in production. Not sandbox pilots. Real contact centers, real cases, real escalations.

This is a hands-on consulting role. One engagement might be an autonomous Service Replies Agent that deflects password resets and subscription cancellations. The next might be Agentforce Voice wired into a Genesys or Amazon Connect stack, with real-time transcription, intent detection, and clean handoffs to human agents. You own both.

You'll be opinionated about when an agent is the right answer and when a Flow, a well-configured Service Console, or a deterministic workflow belongs instead. Clients often ask for agents because agents are the thing they've been reading about. Part of the job is pushing back. The other part is shipping the agents that do belong, grounded in Data Cloud, guard-railed through the Einstein Trust Layer, and handed off correctly when a human needs to take the call.

You'll work directly with client architects, service leaders, and contact center operations. Explaining why grounding matters, why an action should be Apex-backed, and why voice agents behave differently than chat agents is part of the delivery.

Responsibilities

• Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them.
• Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context instead of hallucinations.
• Implement Agentforce Voice deployments when the engagement calls for it: CTI integration, real-time transcription, intent detection, call summarization, escalation routing.
• Build the Service Cloud foundation agents sit on: Case Management, Omni-Channel routing, Knowledge, Entitlements, SLA Milestones.
• Design escalation logic that routes between autonomous handling and human agents based on case value, confidence, and business rules.
• Own the Apex, LWC, and integration code that ties agents to the rest of the client's Salesforce org and external systems.
• Lead technical discovery, scope Agentforce engagements, and translate support operation goals into concrete agent designs.
• Run eval and quality review for agent responses before anything hits production.

Qualifications

• 5+ years hands-on Salesforce development with demonstrated Apex, LWC, and Flow delivery on client engagements.
• Shipped at least one Agentforce implementation in production. Not a POC, not a Trailhead exercise. You can name the Topics, Actions, and grounding strategy you built.
• Strong Service Cloud background: Case Management, Omni-Channel, Knowledge, and agent console configuration.
• Salesforce Certified Agentforce Specialist.
• Salesforce Certified Platform Developer I.
• Client-facing consulting experience with an SI partner, boutique, or in-house consulting team.

Preferred Qualifications

• Hands-on Agentforce Voice deployment: contact center integration, real-time transcription, intent detection, intelligent routing.
• Service Cloud Voice implementation via Amazon Connect or Genesys Cloud CX.
• Salesforce Certified AI Specialist or Service Cloud Consultant.
• Platform Developer II.
• Multiple production Agentforce agents shipped across different agent types (Autonomous, Service Replies, Email Replies, Employee).
• Track record of choosing a Flow or workflow over an agent when that was the right call.

Tech Stack

• Salesforce Agentforce, Agentforce Voice, Agent Builder, Prompt Templates, Einstein Trust Layer, Data Cloud, Service Cloud, Service Cloud Voice, Apex, Lightning Web Components, Salesforce Flow, Omni-Channel, SFDX

• Work Model – Onsite
• Employment Type - Full-time
• Salary - $90 – $120/hour

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.