Senior Account Director

About this Job

Our mission is to facilitate breakthrough healthcare. We primarily serve clients in the MedTech industry, including medical device, life sciences and HealthTech companies, providing marketing strategy and execution support.  Our jobs are never boring and we get to serve our clients in a wide variety of capacities. We have had unprecedented growth in the last year, and as a result we’re expanding our content team. We are a completely remote team focused on improving the lives of others! 

About the Job:

The Senior Account Director at Jairus is a senior executive responsible for maximizing client retention and revenue expansion. This team member leads the client journey strategy, from onboarding to adoption and renewal, by building high-performing account management teams, utilizing data-driven insights, and aligning agency goals with client outcomes. 

Responsibilities

Client Strategy & Relationship Management

• 
  

  Oversee and manage a portfolio of B2B and B2C healthcare and MedTech clients

  
  


• 
  

  Act as a strategic advisor to clients, providing guidance on marketing performance, optimization, and growth opportunities

  
  


• 
  

  Participate in key client meetings, including onboarding calls, escalation calls, and quarterly business reviews

  
  


• 
  

  Support client retention and scope expansion initiatives
  
  

  
  

Team Leadership & Support

• 
  

  Supervise and mentor Account Managers and Account Coordinators

  
  


• 
  

  Review client strategies, timelines, and deliverables to ensure quality and consistency

  
  


• 
  

  Support onboarding and training of new account team members following established processes

  
  


• 
  

  Provide ongoing feedback and contribute to performance evaluations and development plans
  
  

  
  

Operational & Cross-Functional Collaboration

• 
  

  Ensure account management processes and SOPs are followed consistently

  
  


• 
  

  Monitor project timelines, client health, and profitability, escalating risks when needed

  
  


• 
  

  Collaborate closely with project management, operations, and marketing teams to improve workflows and outcomes

  
  


• 
  

  Use KPIs and performance data to inform recommendations and decision-making

  
  

Requirements

• 
  

  8+ years of experience in account management within a B2B marketing or digital agency.

  
  


• 
  

  Proven experience managing client relationships and marketing strategies

  
  


• 
  

  Previous experience mentoring or leading junior team members

  
  


• 
  

  Strong understanding of agency operations and project workflows

  
  


• 
  

  Excellent communication skills with the ability to engage confidently with senior client stakeholders

  
  


• 
  

  High emotional intelligence and strong relationship-building skills

  
  


• 
  

  Experience working with project management tools (Teamwork preferred) and standard agency tools (Google Workspace, CRMs)

  
  


• 
  

  Healthcare, MedTech, or regulated-industry experience is a strong plus

  
  


• 
  

  Bachelor’s degree or equivalent relevant agency experience