Senior Account Manager

• Serve as the dedicated point of contact for a high-net-worth aircraft owner, managing all communication, coordination, and service delivery related to their aviation experience.


• Oversee end-to-end trip logistics, including scheduling, catering, ground transportation, permits, crew coordination, and contingency planning.


• Anticipate client needs and proactively manage preferences to ensure a seamless, highly personalized service experience.


• Act as liaison between the client and internal teams including operations, maintenance, scheduling, and finance, ensuring alignment and execution.


• Manage disruptions such as weather or mechanical issues by rapidly coordinating alternatives, rerouting, or charter solutions.


• Review billing statements and invoices for accuracy, resolve discrepancies, and support financial reporting and cost tracking.


• Maintain accurate CRM records, trip documentation, and client preference profiles to support service consistency.


• Ensure strict confidentiality and discretion in all client-related matters at all times.


• Coordinate internal communication to ensure timely resolution of operational or service issues without delays.


• Support reporting, trip summaries, and operational updates for leadership and internal stakeholders.

Requirements:

• 5–8+ years of experience in high-touch client services, account management, aviation operations, or luxury service environments.


• Strong understanding of business aviation, including FAA Part 91 and Part 135 operations preferred.


• Experience working with high-net-worth individuals and delivering premium, white-glove service.


• Strong financial acumen with experience reviewing invoices, tracking costs, and managing billing inquiries.


• Excellent communication skills with strong presence, diplomacy, and professionalism.


• High emotional intelligence with the ability to manage sensitive, high-pressure situations calmly and effectively.


• Exceptional organizational skills with strong attention to detail and follow-through.


• Ability to work independently in a remote, fast-paced, and 24/7 service-driven environment.


• Strong cross-functional collaboration skills across operations, finance, and technical teams.


• Preferred experience in private aviation, charter operations, or international trip coordination.


• Ability to travel up to 10% as required.

Benefits:

• Competitive compensation aligned with experience and responsibility level.


• Remote work flexibility with structured but dynamic scheduling.


• Health, dental, and vision insurance coverage.


• Paid time off and paid holidays.


• 401(k) retirement plan options.


• Opportunities to work in a high-end, exclusive aviation service environment.


• Exposure to complex international operations and elite client portfolios.


• Career growth within a specialized and expanding aviation organization.


• Collaborative, high-performance culture focused on precision, ownership, and service excellence.