Senior Account Manager -Healthcare

Senior Account Manager

MindCare Solutions is a leading provider of behavioral health services to long-term care communities, hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Senior Account Manager to work in a remote capacity; up to 50% travel required. This position will assist our account operations throughout the nation.

Compensation: $65,000-$70,000 salary plus bonus opportunity

Position Summary:

●       Manage key national client accounts

●       Secure and retain business through professional, consultative and proactive sales activities

●       Analyze potential opportunities and develop plans for each Key target account

●       Develop in-depth knowledge of the customer organization

●       Oversee customer and physician satisfaction by consistent communication

●       Responsible for meeting metrics around encounters and growth in current accounts

●       Travel quarterly to all assigned client accounts for strategic effectiveness

●       Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities

●       Provide workflow and technology education to the facility staff

●       Train physicians on the use of internal and customer-specific external applications

●       Review, update and manage physician schedules in coordination with customer needs

●       Ensure appropriate coverage requirements are met

●       Serve as primary point of contact for physician inquiries/needs and provide timely solutions

●       Approve, audit and review timesheets that physicians submit

●       Perform data analysis on patient volume at facilities and divisions

●       Identifying gaps in service and making recommendations for improvement

●       Collaborate with internal teams to enhance service offerings and support customer goals

●       Stay up to date with industry trends and best practices

●       Ensure compliance with relevant regulations and guidelines as needed