Senior Administrator (Repair) - HR People Development

The Senior Administrator (Repair)- HR People Development performs a full range of facilitation and support for functional training to ensure that business objectives are met. This position is responsible for delivering residential and business training to newly hired and existing employees. This role will work collaboratively with others on the Talent Development - Design team to provide new and recurring training as it pertains to existing and future systems, processes, and products. This position will deliver the execution of training and subsequent evaluation, while maintaining adult learning principles and best practices. Provides systems, process, product, technical and/or sales training for new hires and existing employees.

In this role you will participate in a variety of talent development activities, so that the function is efficient, engaging, and changes performance. You will also own and work complex, larger scope, or higher visibility projects independently collaborating as necessary.

Finally you will display specific subject matter expertise in a highly technical or complex niche area of the business and is able to transfer knowledge with engaging and impactful delivery with minimal direction.

This position can work remotely in any of the 40+ states in which TDS Telecom operates

• Provide systems, process, product, and or sales training for new hires and existing employees.
• Deliver corporate learning programs in multiple methods including classroom, e-Learning, synchronous, and blended learning. Create, update, and maintain accurate participant manual and facilitator guides for respective training.
• Assess, evaluate, and provide feedback for employee progress throughout the training curriculum to determine if the learner is ready to perform the responsibilities associated with their position.
• Provide feedback to supervisors and sales coaching staff regarding learners for coaching of individual learners.
• Observe side-by-sides (or take calls) to identify training opportunities and suggest methods for improving performance.
• Responsible for managing the learning environment, training facilities, materials, and learning outcomes.
• Coordinate logistics related to training sessions (delivery preparation, scheduling course, reserving training rooms, participant guides are printed and ready, assigning pre-work, etc.).
• Provide a safe and comfortable classroom environment to optimize learning opportunities.
• Remain current on training delivery, instructional design, and business best practices.
• Consult, build and maintain collaborative partnerships with leaders to identify business needs and relevant training solutions that increase effectiveness.
• Collaborate with others on both the CCO delivery team and the organization-wide training design team to conduct needs analysis and recommend appropriate learning solutions.
• Understand learner roles to ensure that learning solutions meet the needs of stakeholders and end users.
• Develop, implement, and evaluate assessments that measure learner outcomes including productivity. This will include Level 1 and Level 2 training evaluations.
• Recommend and implement program changes as needed based on results
• Participates in Talent Development and CCO Sales meetings and project teams as necessary.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 4+ years’ experience in talent development, facilitation, or training profession.

Other Qualifications

• Project management, time management and organizational skills.
• Strong attention to detail and exceptional follow up skills.
• Strong interpersonal presentation and facilitation skills with various size audiences and delivery methods.
• Knowledge of training lifecycle and delivery methods.
• Strong decision making and interpersonal skills.
• Excellent oral and written communication skills.
• Familiarity with delivery technologies such as Teams, PowerPoint, and other delivery software.
• Solid knowledge and understanding of performance consulting, talent management, and/or learning and development strategies, methods, and best practices.
• Excellent problem solver and ability to remove barriers and recommend and implement solutions.
• Ability to motivate multiple individuals with diverse experiences and skills in the context of a learning environment.
• Ability to self-motivate and work well with minimal supervision.
• Working knowledge of MS Office Suites.
• Knowledge of TDS, call center, and/or telecommunications industry a plus.
• Ability to use data to drive decision making, training content and recommendations for performance solutions.
• Must be willing to travel up to 50% to meet critical business needs.
• Valid driver’s license and ability to fly to training sites

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.