Senior Corporate Travel Consultant

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Position:

We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.

This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.

• Proficiency in Amadeus is a MUST
• Excellent English communication skills: verbal, written, and reading is a MUST

• Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
• 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
• Experience with Sabre or other booking software is an ADVANTAGE
• Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs
• Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements
• Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients
• Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing
• Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking
• Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations

Responsibilities:

• Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure
• Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client
• Apply fare rules and corporate travel policies when making booking decisions
• Maintain continuous client communication from first contact through full resolution
• Document all cases accurately for daytime team handover

Working Hours:

• Graveyard Schedule (Shifting)

• Fully remote, long-term opportunity
• Work directly with International teams
• Full-time schedule
• Clear processes and structured work