Senior Credit & Collections Analyst

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma is looking for a Senior Credit & Collections Analyst to join our Accounting team. This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives across our >$1B annual collections book. You'll partner closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close.

The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

•       Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy


•       Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)


•       Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues


•       Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time


•       Direct and mentor offshore collectors — set priorities, QA work, run cadence


•       Manage and improve cash application, refund, and write-off processes


•       Identify and implement automation and AI opportunities across the AR stack


•       Prepare reporting and provide insights to leadership on AR performance and cash flow trends

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location


• Enabling closed captioning on video conferencing


• Ensuring all written communication be compatible with screen readers


• Changing the mode or format of interviews 

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.