This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will be at the forefront of customer relationships, ensuring successful outcomes across large, complex health plan accounts. You will collaborate closely with various internal teams to resolve issues, manage escalations, and identify opportunities for value expansion. Your efforts will help shape the service experience provided to healthcare clients, contributing significantly to patient care. As a vital member of our dynamic team, you will have the chance to make a genuine impact in the ever-evolving healthcare landscape.
Accountabilities
- Own and manage assigned health plan accounts, ensuring customer success and relationship management.
- Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
- Coordinate with Engineering, Product, and other teams to resolve issues effectively.
- Track and manage complex client issues, ensuring accountability and timely outcomes.
- Drive customer satisfaction and retention by proactively identifying risks and opportunities.
- Represent the customer internally, ensuring alignment between client needs and organizational priorities.
Requirements
- Experience managing enterprise or complex customer accounts in healthcare or related fields.
- Strong relationship-building skills with senior-level stakeholders.
- Ability to influence and drive outcomes in ambiguous situations.
- Comfort with escalations and facilitating resolutions across multiple teams.
- Excellent communication and organizational skills.
- Healthcare industry experience preferred; strong soft skills are critical.
Benefits
- A culture certified as a 'Great Place to Work'.
- Casual dress code allows for jeans and comfort.
- Competitive salary and bonus structure with benefits from day one.
- Unlimited paid time off (PTO) for salaried associates.
- Support for gym memberships and wellness programs.
- Education reimbursement for furthering your learning.
- Paid parental leave for both birth and adoptive parents.
- Opportunities to engage in community service and volunteer activities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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