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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Disputes Operations Associate - REMOTE. In this key role, you will champion fraud mitigation strategies and oversee the resolution of complex disputes within the banking operations environment. Your expertise will help to analyze data, prevent fraud losses, and ensure compliance with regulatory standards. This is an exciting opportunity to contribute to financial wellness and make a meaningful impact on customer experiences while working in a flexible, remote setting.
Accountabilities
- Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
- Liaise with customers and merchants to provide timely and accurate updates on cases.
- Manage the lifecycle of filing, tracking, and reconciliation of chargebacks, ensuring compliance with relevant regulations.
- Analyze data to identify patterns relating to fraud and merchant trends, reporting findings to leadership.
- Collaborate with leadership and cross-functional teams to improve processes and workflows within Dispute Operations.
- Serve as a subject matter expert for the Banking Operations team, guiding on complex cases and monitoring regulatory updates.
- Assist leadership with formal complaint filing and ad hoc requests.
Requirements
- 2+ years of experience in disputes, investigations, chargebacks, and banking operations, ideally in a FinTech environment.
- Mastery of Regulation E and NACHA rules, and extensive experience with Visa card rules.
- Proficiency in Excel or similar data analysis tools, with the ability to utilize data for decision-making.
- Experience collaborating with Risk Analysts to enhance controls and mitigate financial losses.
- Excellent written and verbal communication skills to articulate complex concepts and provide customer service.
- A strategic mindset focused on optimizing processes for scalable results.
- A drive to deliver impactful products and results.
- Precise and passionate in delivering exceptional customer experiences.
Benefits
- Competitive salary and stock options.
- Comprehensive benefits package for you and your family.
- Flexible work location, hours, and paid time off.
- 401(k) matching.
- Monthly contributions to savings and investment accounts for your family.
- Mindfulness and Financial Wellness resources.
- Career development programs and ongoing training.
- Opportunities for emerging leaders through leadership programs.
- Community engagement through onsite gatherings and virtual events.
- A talented team deeply committed to mission-driven work that addresses significant societal challenges.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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