Senior Implementations Manager

Who We Are
Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators through emerging AI technologies. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned product and technology practitioners, we challenge traditional providers by offering smarter, more efficient solutions for this overlooked pocket in multifamily proptech.

Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for:

• Win Together – We believe in collaboration and collective success. When one of us wins, we all win.
• Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do.
• Relentless Determination – We tackle challenges head-on, with persistence and decisive action.
• Bold Voices – We encourage open dialogue and foster a culture where every voice matters.
• Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow.

Open Position Title: Senior Implementations Manager

We are seeking an experienced Senior Implementations Manager to join our Billing Operations team, focusing on the managing the successful deployment of our utility billing software solutions for electric, gas, water, trash, telecommunications, etc. This role requires a blend of technical expertise, project management skills, and deep understanding of utility business processes to ensure seamless system implementations that meet client requirements and industry standards.

Key Responsibilities

Implementation Leadership

• Manage and execute the implementations team
• Lead end-to-end implementation projects for utility billing software deployments
• Develop and execute detailed project plans, timelines, and resource allocation strategies
• Coordinate with cross-functional teams including development, QA, and client services
• Manage multiple concurrent implementations across various utility sectors

Technical Configuration

• Configure billing software to accommodate complex rate structures, tariffs, and regulatory requirements
• Coordinate customer information systems, billing calculation engines, and meter data management where needed
• Design and implement data migration strategies from legacy systems
• Perform system integration with existing client infrastructure including AMI, GIS, and ERP systems

Client Engagement

• Serve as primary technical point of contact throughout implementation lifecycle
• Conduct requirements gathering sessions and gap analysis workshops
• Lead system demonstrations and user acceptance testing coordination
• Provide comprehensive training to client staff on system functionality and best practices

Quality Assurance

• Develop and execute comprehensive testing protocols for billing accuracy
• Validate complex rate calculations and regulatory compliance features
• Ensure data integrity throughout migration and go-live processes
• Document configuration decisions and maintain implementation knowledge base

Required Qualifications

Technical Skills

• 6+ years experience with utility billing software implementations for multifamily real estate
• Strong SQL database skills and experience with data migration tools
• Proficiency in system integration methodologies and API configuration
• Experience with utility industry standards and protocols 

Industry Knowledge

• Deep understanding of utility business processes and customer lifecycle management for multifamily real estate
• Knowledge of regulatory frameworks and compliance requirements (PUC, etc.)
• Familiarity with utility rate structures, tariffs, and billing methodologies
• Experience with meter reading processes and consumption calculation algorithms

Project Management

• Proven track record managing complex technical implementations
• Strong organizational skills with ability to manage multiple projects simultaneously
• Experience with project management tools and methodologies
• Excellent problem-solving and analytical capabilities

Communication & Interpersonal

• Exceptional client-facing communication and presentation skills
• Ability to translate technical concepts for non-technical stakeholders
• Strong training and knowledge transfer capabilities
• Collaborative mindset with cross-functional team experience

Preferred Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or related field
• Professional certifications in relevant utility billing platforms
• Previous consulting or professional services experience
• Experience with Agile/Scrum project management methodologies
• Knowledge of utility industry trends including smart grid and distributed energy resources

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) 
• Professional development opportunities and certification reimbursement
• Flexible work arrangements with remote work options
• Opportunity to earn equity shares in the company
• Opportunity to work with emerging utility technology solutions and AI

Career Growth Opportunities

This role provides excellent opportunities for career advancement within our growing organization, including progression to Director of Implementations positions. We invest in our employees' professional development and provide clear pathways for advancement.