Senior Infrastructure Engineer

This is a remote position.

• Own the full lifecycle of complex infrastructure incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
  


• Lead investigation and resolution of critical incidents, driving coordination across internal teams, vendors, and customer stakeholders.
  


• Make technical decisions and take end-to-end ownership of infrastructure issues, driving resolution without reliance on further escalation.
  


• Lead technical delivery of infrastructure projects, including scoping, estimation, design, and implementation.
  


• Perform root cause analysis and develop long-term remediation strategies to prevent recurrence.
  


• Validate and approve infrastructure changes, designs, and remediation strategies.
  


• Provide technical guidance and mentorship to junior engineers.
  


• Contribute to architecture documentation, diagrams, and operational runbooks.
  


• Design and implement automation and process improvements to enhance reliability and operational efficiency.
  


• Participate in change management and project planning activities.
  

Requirements

• 12+ years of IT experience.
  


• MUST BE fluent in English.
  


• ​8+ years of experience supporting enterprise IT infrastructure.
  


• Deep experience with virtualization, storage, operating systems, and cloud platforms.
  


• Strong experience in troubleshooting complex multi-system infrastructure issues.
  


• Experience designing and implementing infrastructure solutions.