Senior Manager, Ad Operations

About the Team

Our Advertising & Promotions team broadly operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences.  We provide digital solutions to help advertisers reach DoorDash audiences. 

The Ad Operations team at DoorDash operates all managed service merchant and brand-driven promos and ads within the DoorDash app and on other platforms. The focus of this team is to drive quality, speed, and efficiency to our centralized scaled operations.

About the Role

This role will set the operating vision, structure, and performance bar for Ad Operations, as the central leader of all end-to-end execution for all brand and merchant ads & promotions across verticals and geographies. You will lead a multi-tiered organization of strategic operators, driving deep organizational planning across several functions and developing strong operational leaders.

You and your team will partner closely with product, engineering, analytics, sales, S&O, and compliance teams to drive high quality scaled operations while helping to drive new initiatives and specialized programs through complex tradeoffs.

You will report into the Director, Ads Platform on our Ads Platform team in our Ads & Promos organization.

You’re excited about this opportunity because you will…

• Enable: Empower and develop a broad scope of team leads and their ops pods to create enterprise and SMB ads & promo campaigns at scale and make difficult tradeoff decisions with cross-functional teams.


• Scope & Influence: Outline product and process gaps to drive your conversations with product, engineering, analytics, accounting, sales, and S&O teams to improve our tooling through product improvements, automation, and more. 


• Own & Take Action: Own all operations and accountability for a team producing hundreds of millions of dollars in ad revenue and consumer savings annually, diving into day-to-day escalations at the lowest level of detail and unblocking our sales team while upholding strong guardrails for quality.

We’re excited about you because…

• 8+ years of professional experience driving scaled platform operations in fast-growing organizations, with 4+ years of direct people management experience.


• Experience working directly with product teams to define the roadmap for operations tooling.


• You’re an excellent problem solver who can dive into complex cross-functional problems with competing tradeoffs and craft thoughtful solutions.


• Strong data fluency, including the ability to independently analyze performance in SQL and partner with Analytics using tools like Sigma, Tableau, or Looker to drive decisions.

We expect this position to be filled by 4/13/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.