Senior Manager / Manager in Support Services - IGT1 Lanka

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

Key Responsibilities:

• Ensuring a well-functioning, aligned with the global strategy, as well as motivated team, also acting as a primary person responsible for personnel management within the team
• Keeping overview of team’s activities, including support load, active and planned tasks, projects, schedules
• Deciding and managing team’s scheduling details, task assignments, overtimes, performing local resource planning
• Providing performance management and goal setting for all members of the team, making balanced task assignments, promotions, or role changes
• Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the team’s resources
• Assisting team members in solving work-related difficulties, providing guidance on approaching various questions
• Ensuring integration and adaptation of junior engineers once they are assigned to a team, as well as coordinating their ongoing growth and future development plans
• Participating in management meetings, taking part in discussions as well as organization of process improvements within the team and the overall department

Preferred Skils and Experience:

• Strong people management skills – the position assumes directly managing and mentoring a team of technical engineers
• Strong technical background – the position requires analysing of the technical challenges and selecting an efficient way to overcome those
• Demonstrable ability to maintain productivity in ever changing environment with competing priorities
• Fluent in written and verbal communication in English
• Should be able to maintain an efficient communication and meet targets under pressure
• 2-3 years of a prior managerial experience or the similar experience on a Lead / Manager position
• Effective time and project management skills

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid