Senior Medical Equipment Technician (CBCT, Dental X-Ray)

[Position]

Senior Medical Equipment Technician (CBCT, Dental X-Ray)

Remote (Resident in FL or TX, Cover FL & TX regions)

[About Our Client]

Since its establishment in 2004, Company has been dedicated to making a better world by providing reliable, innovative x-ray imaging solutions in the dental & medical industry.

[Job Summary]

The Senior Medical Equipment Technician serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior tech staff. Senior Medical Equipment Technician acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Technician I and II team members while contributing to continuous improvement initiatives and internal training.

[Job Description]

Key Responsibilities

- Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-site

- Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff

- Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites

- Diagnose complex system failures and recommend corrective actions and long-term solutions

- Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs

- Supervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team members

- Support onboarding and training of new engineers, including field shadowing and skills development

- Review service documentation for accuracy, completeness, and compliance with company standards

- Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations

- Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction

- Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements

- Support internal process improvement initiatives and contribute to best-practice development

- Travel regularly to client sites (average 2?7 days per assignment) and provide leadership during multi-day or complex service engagements

- Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)

- Perform other duties as assigned by management

Supervisory Responsibilities

- Directly supervises Medical Equipment Technician I and II positions

- Provides performance feedback, coaching, and technical development support

- Assists management with workload planning, scheduling, and skills assessments

- Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred

- 4+ years of hands-on experience servicing dental CBCT X-Ray equipment, with demonstrated advanced troubleshooting expertise

- Prior experience mentoring, leading, or supervising technical staff

- Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment

- Proven ability to communicate complex technical information clearly to customers and internal teams

- Excellent customer service, interpersonal, and conflict-resolution skills

- Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems

- Valid driver’s license and ability to travel regularly

- Ability to work independently, prioritize tasks, and manage multiple complex service cases

- Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds

- Medical insurance

- Dental and Vision,100% Company sponsored

- Basic Life Insurance and AD&D, 100% Company sponsored

- Short Term and Long Term Disability Insurance, 100% Company sponsored.

- 401(k) plan with a company match up to 3%

- PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)

- 10 Paid Holidays per year