Senior Platform Engineer

For our client, we are looking for a Senior Salesforce Service Cloud Administrator (with deep Omni-Channel and Call Center integration experience).

About the Project

Our client is a U.S.-based organization (Austin, TX) that operates on a shifted schedule (until 8-9 PM Kyiv time). The project focuses on optimizing Salesforce Service Cloud with advanced AI and telephony integrations.

Preferred candidates: from Ukraine or Colombia.

The Ideal Candidate

You are an experienced Salesforce professional who thrives in complex environments with large data volumes (1M+ records) and hundreds of active users. You combine strong administrative and declarative configuration skills with a forward-looking approach to Einstein AI tools and Agentforce technologies.

Must-have experience:

• Omni-Channel configuration (routing, assignment rules, macros)
• Call Center integrations, including telephony, IVRs, reporting, and automations
• Live Chat setup, Email-to-Case, and Knowledge base integration with Cases
• Strong understanding of Salesforce architecture, security models, and limits
• Experience with reports, dashboards, flows, formula fields, and validation rules
• Einstein AI tools (Service Analytics, Service Intelligence, chatbots, case classification)
• Agentforce (Prompt Engineering, RAG Implementation, Agent Studio/Builder proficiency)
• Data Management and SOQL for scalable and efficient database operations
• Familiarity with DevOps/CI/CD pipelines and Agile methodologies
• Salesforce certifications:
  • Advanced Administrator
  • Platform Developer I
  • Service Cloud Consultant
  • Agentforce Specialist
  • (Sales Cloud Consultant is a plus)

What You Will Do

• Configure and manage Omni-Channel and Service Cloud environments
• Integrate and maintain Call Center, Email-to-Case, and Live Chat functionalities
• Develop automations and improve case responsiveness across channels
• Build and maintain Einstein AI-powered solutions and chatbots
• Manage data modeling, SOQL queries, and reporting structures
• Participate in release management, documentation, and org health monitoring
• Collaborate with product owners, admins, and business analysts
• Stay updated with Salesforce and AI trends to continuously improve service processes

What the Company Offers

• Fully remote work setup (B2B contract)
• Flexible schedule aligned with U.S. (Austin) time zone
• Long-term collaboration with cutting-edge Salesforce AI/Agentforce projects
• Supportive, international team and opportunities for certification and growth

If youre an expert Salesforce Admin passionate about Omni-Channel, Call Centers, and AI-driven automation wed love to hear from you! Send us your resume and join an innovative global project.