Senior Tech Support Specialist

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

Key Responsibilities:

O365 Support
• Serve as an expert on Exchange Online support.
• Be knowledgeable of Microsoft SharePoint and OneDrive.
• Train users and troubleshoot issues within the O365 productivity suite.
• Manage Microsoft Intune to maintain device security and compliance.
Hardware Support:
• Maintain an accurate asset inventory.
• Provide break-fix support for Mac and Windows computers.
• Possess knowledge of x86/x64/ARM architectures on Dell, Lenovo, and Apple computers.
• Apply regular patches to systems to ensure they are secure and efficient.
• Perform remote troubleshooting of computers.
• Diagnose and troubleshoot network issues to minimize downtime.
Tech Device Vendor Management and Shipping:
• Interact with tech vendors and proactively order devices.
• Manage the lifecycle of devices, ensuring they are up-to-date and functioning optimally.
Security and Antivirus:
• Maintain compliance with standard operating procedures to ensure data security.
• Monitor security alerts and take appropriate actions.
• Apply break-fix patches as necessary to address security vulnerabilities.
• Integrate and manage Single Sign On procedures.
ITIL Knowledge:
• Demonstrate a basic knowledge of ticketing tools and ITIL processes.
• Understand and implement the "no ticket no work" strategy.
• Provide timely and relevant updates to customers regarding the status of their cases.
General Tech Tools Knowledge:
• Administer Zoom and other video conferencing tools.
• Have a basic understanding of marketing tools such as Facebook Business Manager and Google Ads platform.
• Proficient in both verbal and written communication in English.
• Ready to support during US hours of operation.

• Proven experience in IT support, specifically with hardware and software troubleshooting.
• Strong knowledge of O365 support, including Exchange Online, SharePoint, and OneDrive.
• Experience with security and antivirus protocols.
• Familiarity with ITIL processes and ticketing systems.
• Excellent communication skills and the ability to train users on technical topics.
• Relevant certification is an added advantage.
• Proactive attitude with the ability to manage multiple tasks efficiently.