Senior Vice President, Professional Services

Purpose

The Senior Vice President, Professional Services leads Clinisys’ global Professional Services organization, accountable for the successful delivery of all implementation programs, solution deployment, and value‑realization activities. The role ensures that Clinisys delivers consistent, high‑quality services that accelerate time‑to‑value, drive customer adoption, and contribute to sustainable revenue growth. As a member of the Executive Leadership Team, the SVP shapes the future of Clinisys’ services strategy by embedding AI, analytics, automation, and intelligent workflows into delivery practices and customer engagement.

Clinisys’ AI Philosophy:

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI-first sense of purpose and urgency.

Essential Functions:

Leadership & Strategy

• Set the strategic direction for Clinisys’ global Professional Services organization, including service delivery models, capacity planning, utilization strategies, and global operating frameworks.

• Define a multi‑year roadmap for transforming Professional Services through AI‑enabled delivery, automation, workflow intelligence, and data‑driven decision‑making

• Align Professional Services strategy with broader company goals, product strategy, and regional market expectations to ensure repeatable, scalable delivery across all geographies.

• Establish a global services governance model covering delivery quality, methodology compliance, engagement risk management, and customer‑facing operational cadence.

Professional Services Delivery Excellence

• Lead the end‑to‑end delivery of all implementation and deployment programs, ensuring predictable execution, high‑quality outcomes, and customer value achievement.

• Deploy AI‑based tools to improve project health scoring, risk prediction, quality assurance checks, and real‑time project visibility.

• Drive adoption of AI‑assisted implementation accelerators, including automated configuration recommendations, intelligent test automation, and data migration validation tools.

• Oversee global project portfolio management, ensuring visibility of risks, budgets, timelines, scope, and customer escalations across all active programs.

• Define and enforce disciplined delivery lifecycle processes including scoping, estimating, contracting, resource allocation, delivery execution, project closure, and post‑go‑live adoption support.

• Monitor and improve services performance metrics including utilization, realization, backlog management, delivery margins, on‑time/on-budget delivery, and customer value attainment.

Commercial & Financial Management

• Own services revenue forecasting, backlog growth, margin performance, and overall contribution to company financial targets.

• Partner with Sales, Product, and Finance to develop AI‑enhanced scoping, pricing, and commercial governance tools.

• Identify and develop scalable, profitable service offerings—including AI‑powered services—that strengthen adoption, compliance, interoperability, and operational efficiency.

• Identify new revenue streams, expansion opportunities, and value‑added services to drive growth and customer adoption.

Customer Outcomes & Strategic Engagement

• Ensure implementation programs deliver measurable, outcome‑based value aligned to customer objectives, regulatory needs, and operational goals.

• Build deep executive‑level relationships with strategic customers, acting as a trusted advisor and ensuring delivery excellence throughout the lifecycle.

• Integrate AI‑driven change management and readiness tools to support customer adoption, workflow optimization, and continuous value realization.

• Lead the development of post‑implementation transition processes that support smooth customer handoff to operational teams, maximizing adoption and long‑term satisfaction.

People & Talent Leadership

• Build and scale a world‑class global Professional Services team with strong delivery leadership, Program Management, Consulting, Training, and PMO capability.

• Drive workforce planning, skills development, and resource management to ensure the right talent mix aligns to customer demand and growth strategies.

• Develop learning pathways that elevate AI literacy, data‑driven consulting skills, analytical reasoning, and delivery innovation across the team

• Foster a performance‑driven culture with clear expectations for delivery excellence, customer advocacy, accountability, and continuous improvement.

Knowledge, Skills and Abilities:

• Successful experience working across all levels in internal and external organizations to achieve goals.

• Strong demonstrated emotional intelligence.

• Demonstrated excellent written and verbal communication skills that include presentation skills, one on one coaching and exceptional ability to listen.

• Ability to effectively lead, mentor, and coach teams and individuals, and impact organizational effectiveness.

• Proven ability to meet deadlines, budget, and plans.

• Drive to lead and execute on multiple, critical projects simultaneously

• Effective executive presence

• Sense of business urgency in delivering on goals/quotas.

• Creativity in identifying new opportunities.

Education and Experience:

• Bachelor's degree in business or computer science; or equivalent relevant experience required.

• 10 years’ experience leading large scale software implementation required.

• 10 years’ experience in healthcare required; lab experience preferred.

• 10 years’ proven track record of successfully driving profitability and utilization.

• Process improvement experience required.

Supervisory Responsibilities:

• Supervise a globally dispersed team of 4-7 direct reports and responsible for 500-600 indirect reports

Benefits:

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position is generally within the range of $240,000 - $300,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed in a normal office setting with minimal exposure to health or safety hazards

• Substantial time is spent working on a computer.

• International and Domestic travel is required, as much as 25% - 50%.

Onboarding

As part of our onboarding process, all new employees will be required to attend/travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Indianapolis, IN). This requirement is essential for onboarding activities, including identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Clinisys’ Commitment to Equal Opportunity:

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.

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