Senior/Lead Software Engineer in Product Support Services (IGT1 Lanka: Sitecore)

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore 

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the role:

Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.

Senior/Lead Software Engineers spend most of the time on deep investigation of the real-life usage of the Sitecore Experience Platform, Experience Manager Cloud, Content Hub, and other Sitecore products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Sitecore Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.

Senior/Lead Software Engineers will be amongst the main contributors involved in the development of technical guides and other material. This material shall be used by engineers on their daily activities, to enhance agility and accuracy. In addition, other responsibilities include coaching/assisting and onboarding other engineers, with the aim on helping them grow.

Position of the Senior/Lead Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists. Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

Preferred Skills and Experience:

• At least 3 years of experience in a technical position
• Excellent coaching skills and ability to onboard new members
• Excellent communication (in English) and people skills
• Ability to take decisions and provide technical guidance
• Experience working with Microsoft technologies, including:
  • ASP.NET
  • C#
  • Visual Studio
  • MS SQL Server
  • Azure
• Knowledge of HTML, XML/JSON, JavaScript, and CSS
• Outstanding problem solving and logical thinking skills
• Understanding of object-oriented programming concepts
• Understanding of client-server software architecture
• Experience of working with data structures and creating software algorithms

Experience in the following would be a plus:

• Managing a team 
• ITIL Certified
• Experience in supporting SaaS platforms
• Experience in troubleshooting software performance & scalability issues
• Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
• Experience with Javascript frontend frameworks such as Knockout, React and Vue

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid