ServcieNow BCM Consultant

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a ServiceNow BCM Specialist, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

We are seeking a highly skilled ServiceNow BCM (Business Continuity Management) Specialist to join our IT team. The ideal candidate will possess deep expertise in ServiceNow's CMDB (Configuration Management Database) and ITOM (IT Operations Management) modules. This role involves designing, implementing, and managing our business continuity processes using the ServiceNow platform. The successful candidate will work closely with cross-functional teams to ensure the alignment and integration of IT services within the organization.

Key Responsibilities:

• Develop and manage the Business Continuity Management processes within the ServiceNow platform.
• Lead the configuration and maintenance of the ServiceNow CMDB module, ensuring accurate and up-to-date data.
• Collaborate with IT teams to integrate ITOM processes, including event management, incident management, and operational intelligence.
• Customize ServiceNow applications and facilitate the implementation of new modules. - Ensure compliance with best practices for IT service management and business continuity standards.
• Provide technical expertise and guidance on ServiceNow functionalities to support business objectives.
• Implement and maintain ServiceNow scripts, workflows, and business rules.
• Monitor system performance and provide solutions to improve efficiency and reliability.
• Assist in the development of user documentation and training materials for ServiceNow applications.
• Participate in regular audits and reviews to ensure consistent ServiceNow platform improvements.

Requirements:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3+ years of experience working with ServiceNow, specifically in BCM, CMDB, and ITOM modules.
• ServiceNow Certification is highly desirable.

Technical Skills:

• Expertise in configuring and managing the ServiceNow CMDB module.
• Proficient in ITOM processes, including automation, orchestration, and service mapping. - Strong knowledge of ServiceNow scripting, including JavaScript, Glide API, and server-side/client-side scripting.
• Ability to design and implement custom workflows and applications within ServiceNow.
• Solid understanding of ITIL practices and their application in a ServiceNow environment.

Other Requirements:

• Proven ability to manage multiple priorities and tasks in a fast-paced environment.
• Experience in conducting user training and creating technical documentation.
• Familiarity with agile methodologies and project management principles.