Remote Service Desk Representative

Requisition Number: 104871 \n\nRemote Service Desk Representative \n\nLocation: Remote\n\nSchedule: Monday through Friday 7:00am to 3:30/4:00pm CST (End time depending on length of lunch)\n\nPay: Up to $17.50 an hour plus full benefits\n\nInsight at a Glance\n\n * 14,000+ engaged teammates globally\n * $8.2 billion in revenue in 2025\n * Certified as a Great Place to work in 9 Countries in 2025\n * Fortune 500 Company (No. 447) in 2025\n * Received 25+ industry and partner awards in the past year\n * $1.4M+ total charitable contributions in 2024 by Insight globally\n\n\n\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.\n\nAbout the role \n\nThe Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.\n\nAs a Service Desk Representative you will:\n\n * Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.\n * Respond to all Customer requests in timely and professional manner.\n * Instruct end users in the appropriate use of equipment, software, and/or reference materials.\n * Assist with all aspects of technical support, including on-site visits as needed.\n * Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.\n\n\n\nWhat we\u2019re looking for\n\n * Two-year Associate Degree (field related) or equivalent experience required.\n * Must have a minimum of 3 years helpdesk experience in a corporate environment, two years preferred.\n * Must have a comprehensive knowledge of computer hardware/software concepts.\n * This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.\n * Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.\n\n\n\nWhat you can expect \nWe\u2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: \n\n * Freedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\n\n\n\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\n\nJoin us today, your ambITious journey starts here. \n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. \n \nAt Insight, we celebrate diversity of skills and experience so even if you don\u2019t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\n\nThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.\n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nPosting Notes: Remote || Arkansas (US-AR) || United States (US) || IT Infrastructure \u0026 Support || None || Remote ||\n