Service Desk Specialist

Work Schedule: 
100% FTE, day shift working Wednesday – Friday from 9a – 7:30p and Saturday from 7a – 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states.  

Approved Remote Work States Listing

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

• Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
• Troubleshoot and resolve hardware, software, account access, and application-related issues
• Deliver exceptional customer service by communicating clearly, professionally, and empathetically
• Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:
 

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher). 
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions