Remote Service Specialist

 Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs. 

Duties and Responsibilities:

• Shuttle guests to and from the dealership within the appropriate and agreed-upon radius.
• Prioritize guests at the dealership needing a shuttle over those who are waiting for vehicle Pickup and Delivery.
• Monitor the condition of the Shuttle Vans and ensure that they are clean, fueled, and working properly at the end of every day.
• Keep a current daily log of shuttle van usage for warranty claiming at the end of each month.
• Assist Remote Experiences Coordinator and Advisors with Pick Up and Delivery when available while maintaining a courteous and friendly attitude with all guests.
• Assist with moving guests' vehicles from the service drive to the vehicle waiting area before dispatch to ensure a clear path for arriving guests.
  • Assist with moving guests' vehicles to the service drive when the work is complete and helping to fuel the vehicles when needed.
• Delivering parts, documents, or vehicles between us and other locations.
• Scan documentation and repair orders into PBS when repairs are finalized.

Job Requirements:

• Valid Driver’s License
• Driving record that meets insurance requirements and company policy
• Must be able to pass a background check and pre-employment drug screen.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities.

Hours:             

Monday – Friday              11:00 AM – 5:30 PM                

Saturday                              8:00 AM – 3:00 PM

Thursdays- OFF 

Benefits:

• Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with a variety of plan options to fit your needs.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

 By submitting your application, you agree to the following:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.