Service Support Engineer

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.  

Job Description:

Essential Job Functions:

• Background and understanding of technical cloud-based MSP workspace and environment.
• Debugging issues for various flavors of Windows, Linux, and Mac.
• Server administration (2008,2012,2016,2019)
• Domain Controllers, Active Directory, DNS, DHCP.
• RMM tools (Kaseya, SolarWinds RMM, Ninja)
• Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
• Alerts configurations and escalations (email, SMS, etc.)
• Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
• Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
• Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
• OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
• Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
• Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
• Experience with Enterprise Antivirus Software (Sophos, TrendMicro)
• Good understanding of software and hardware techniques for x86 virtualizations.
• Analyze system logs and identify potential issues with computer systems.
• Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Responsible for documenting the configuration of the system.
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Intune management experience
• O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.

What Qualifies You

• BSc. Engineering degree (Electrical/Telecom/Computer)
• Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
• Highly technical, organized, and have excellent communication and people skills.
• A highly motivated individual who thrives in a fast-paced environment.
• Comfortable in both local and global working environments.
• Excellent time management & organizational skills
• A friendly, positive, and customer-driven attitude