ServiceNow Consultant - Ostrava

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

What can you expect from this position?

As a Senior Consultant, you will be the go-to person, guiding newcomers, helping them navigate the fascinating world of ServiceNow. You'll also dive deep into client interactions, uncovering their needs, and delivering customized solutions.

More than just technical skills, we value individuals who bring their whole selves to the table. Your mastery of communication will build strong relationships with clients and colleagues alike. Take charge of our pre-sales activities, leading workshops and generously sharing your knowledge with others. Embracing collaboration and innovation, you will be an integral part of a team committed to making a real difference in the industry.

Moreover:

• Develop cutting-edge products aligned with new trends and best practices.
• Dive into multiple domains, becoming a technical and functional expert.
• Deliver projects with adaptability and pragmatism, meeting client needs.
• Embrace your role and understand the bigger picture.
• Prioritize effectively, respecting predefined objectives.
• Take ownership by requesting tasks and driving improvements.
• Foster teamwork through active communication and support.
• Share customer insights through engaging storytelling.
• Contribute expertise through presentations, white papers, and training materials.

• Proven experience as a ServiceNow Consultant.
• Knowledge of ServiceNow and proficiency in one or more of its modules, such as ITSM, ITOM, HR, PPM, and CSM.
• Project management skills and experience delivering successful projects.
• Exceptional analytical and critical thinking abilities to tackle complex challenges.
• Excellent communication and interpersonal skills.
• Ability to develop and share knowledge through engaging presentations and training materials.
• Proven ability to work both autonomously and within a team environment.
• ServiceNow certification(s) preferred.

Benefits and perks:

• Transparent career path including mentoring
• Great location in the city center
• 5 weeks of vacation and up to 4 my days per year
• Flexible working hours and home office (hybrid model)
• Training and certifications in current and high-in-demand technologies and methodologies
• Unlimited contract
• Meal allowance up to 28.000 CZK/year (123,90 Kč/day).
• MultiSport card
• Phone tariff for employees and their family members
• Employee Referral Program
• Sabbatical leave
• Team buildings and other company events for employees
• Breakfast and snacks

Moreover, we offer:

• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/iOS)
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training