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ServiceNow Developer

salary Salary :

$35 - 40 hourly

icon building Company : Releady
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - ServiceNow Developer


OVERVIEW


Releady is partnering with a leading specialty retailer of musical instruments, professional audio, and live event technology to hire a mid-senior ServiceNow Developer supporting the retailer's IT infrastructure organization. This role centers on the company's automated employee onboarding and offboarding platform, an integration between ServiceNow and ADP used across every retail store location — you will own fixes, design assistance, and problem and incident resolution for that integration — while also taking ownership of new automation and integration development across the broader ServiceNow platform, including new Integration Hub spokes and workflows beyond the ADP integration.


This is a hands-on, technically deep development role for someone who can both stabilize a live, business-critical integration and independently design and build new automations. The right candidate can trace a broken workflow back to its root cause and fix it cleanly, and can also architect a new integration from scratch when the business needs one.


Employment Type: Contract (6 months, with potential to extend)


Location: Remote — candidate must reside in Costa Rica


Compensation: $35–$40 per hour


NOTE: Candidate must be legally authorized to work in Costa Rica. This is a remote contract role supporting a US-based client and requires consistent overlap with US Eastern time business hours.


 


RESPONSIBILITIES


Onboarding Automation (ADP Integration)


     Serve as the primary developer for the ServiceNow–ADP onboarding/offboarding automation used across all retail store locations

     Diagnose and resolve incidents and defects in the onboarding automation, including data-mapping errors, failed transactions, and workflow breakdowns

     Provide design assistance for enhancements and fixes, translating stakeholder-reported issues into scoped technical solutions

     Partner with HR and IT stakeholders to identify and remediate gaps carried over from the initial rollout

     Maintain integration health, including monitoring, error handling, and data validation between ServiceNow and ADP

New Automation & Integration Development


     Design and build new Integration Hub spokes, workflows, and automations beyond the ADP integration, based on business need

     Design, build, and consume REST and SOAP APIs to connect ServiceNow with other enterprise systems

     Write advanced server-side and client-side JavaScript, including Glide API and GlideRecord scripting, script includes, business rules, and client scripts

     Write automated tests using the Automated Test Framework (ATF) to protect custom development against regressions

     Support platform upgrades, including code impact assessment and regression testing of custom development

Incident & Problem Resolution


     Triage and resolve assigned incidents and problems tied to platform defects or integration failures

     Perform root cause analysis on recurring issues and implement permanent fixes rather than workarounds

     Document technical fixes, update knowledge base content, and communicate resolution status to stakeholders

 


QUALIFICATIONS


     5+ years of hands-on ServiceNow development experience in an enterprise environment; ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA)

     Advanced JavaScript skills, including Glide API and GlideRecord scripting, script includes, business rules, and client scripts

     Practical experience designing and consuming REST and SOAP APIs, and building integrations through Integration Hub

     Experience with Flow Designer for both maintaining existing workflows and building new ones from scratch

     Experience writing automated tests using the Automated Test Framework (ATF) for custom development

     Experience diagnosing and resolving production incidents and defects on a live ServiceNow instance, including third-party integrations such as HR or payroll platforms (e.g., ADP)

     Professional written and verbal English sufficient to work directly with US-based stakeholders

     Residence in Costa Rica with consistent overlap with US EST business hours

Preferred


     Experience with HR Service Delivery (HRSD) and HR onboarding/offboarding workflows

     Experience integrating ServiceNow with ADP or another HRIS/payroll platform

     Experience with Import Sets, Transform Maps, and Integration Hub Spokes

     Familiarity with Now Assist or other AI-assisted development and workflow capabilities

     Background supporting retail, hospitality, or another multi-site operation with seasonal demand peaks; professional fluency in Spanish and English

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