SFMC Campaign Operations Manager, are you there?

Hey there! We're looking for an SFMC Campaign Operations Manager for a global biopharmaceutical company that runs large-scale Medical Affairs programs across multiple channels. If you are structured and collaborative, with hands-on experience in Salesforce Marketing Cloud and managing campaigns in regulated environments, keep reading!

100% Remote

Salary in USD

Brazil - Reporting to Foster City, CA, PST

Contract

Advanced English

About our client

You will be working for our client, a global biopharmaceutical company that researches, develops, and commercializes medicines for life-threatening diseases. They operate a large Medical Affairs organization that runs complex, multichannel engagement programs for healthcare professionals across the US and globally. The team works in a highly regulated environment where governance, compliance, and operational excellence are central to every campaign.

About Athyna

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe.

We believe in the future of work. That's why we are a 100% globally distributed team across 5 continents.

We believe in people, and we value freedom, integrity, quality, and sustainability.

We're proudly carbon neutral as an organization. We're very keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

In your day-to-day, you will

• Lead end-to-end campaign delivery across Email, SMS, and Social channels, ensuring high-quality, compliant, and timely execution across Medical Affairs programs.


• Drive campaign governance, intake, prioritization, and planning processes, including SLA management, risk tracking, and dependency management.


• Manage relationships with agencies, campaign operations partners, technology vendors, and internal teams across Medical Affairs, Marketing, Compliance, Regulatory, MLR, IT, Analytics, and Content.


• Standardize campaign processes, operating procedures, templates, and playbooks to improve speed-to-market and reduce campaign cycle times.


• Provide leadership visibility through operational KPIs, metrics dashboards, and regular status reporting and governance meetings.


• Support hands-on campaign execution when needed, including HTML development in Email Studio, Journey Builder configuration, audience segmentation, campaign QA and testing, and Email and SMS deployment.


• Identify automation opportunities within campaign operations and drive continuous improvement initiatives across the team.

Skills you have

• 5+ years of experience in campaign operations, program management, or marketing operations within Medical Affairs, Commercial Operations, or Omnichannel programs.


• Strong hands-on knowledge of Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio (SMS), Contact Builder, Content Builder, and audience segmentation.


• Experience working in regulated pharmaceutical or life sciences environments, with familiarity with MLR, compliance, and audit-ready documentation practices.


• Proven ability to manage multiple concurrent campaigns, vendors, and cross-functional stakeholders simultaneously.


• Experience building and implementing governance frameworks, operating models, and campaign QA processes.


• Hands-on capability in HTML development for email, AMPscript, and campaign troubleshooting within SFMC.

Skills that will make you stand out

• Experience in Medical Affairs campaign operations specifically, including HCP engagement programs.


• Familiarity with Veeva CRM or other pharmaceutical CRM platforms.


• Experience managing US and global campaign operations simultaneously.


• Background in omnichannel engagement strategy across pharma or life sciences.

You'll be entitled to

• Salary in USD


• Your local holidays


• Flexible working hours


• Flat leadership


• Great opportunities for career growth


• Opportunity to work in an amazing environment