Site Administator

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for.

The Site Lead role for the Health Vertical in Costa Rica serves as a partner and liaison to the broader Health BU.  This role is responsible for employee & operations support, employee events & engagement, vendor management, and other strategic initiatives. The Site Administrator plays a crucial role in ensuring the efficiency of the operation and projects by managing administrative tasks, facilitating communication, and creating a safe space for engagement and collaboration.   

Key Responsibilities: 

Leadership Communication & Alignment, Administrative Support

• Provide administrative assistance to team leaders and hiring managers, including managing team events, support in procurement and asset management as well as maintaining project tracking when needed. 
• Act as a liaison between Costa Rica-based teams and U.S. leadership. 
• Build and maintain strong cross-functional relationships to support strategic initiatives. 

Client-Facing Event Planning & Execution 

• Lead the planning and execution of Town Halls, hikes and other engagement events. 
• Drive engaging experiences that enhance team cohesion and trust. 
• Coordinate logistics, communications, and follow-up to ensure event success. 

Employee Engagement & Culture Building 

• Drive initiatives that promote a positive and inclusive workplace culture (sporting event support, contests and other engagement events) 
• Organize team-building activities such as the annual team hike, holiday celebrations, and wellness events. 
• Oversee budget allocation for engagement activities and ensure cross-departmental collaboration. 

Learning & Development Program Oversight 

• Manage the English language training program for CR Health employees. 
• Coordinate schedules, instructors, and resources to support employee development and client readiness. 

Corporate Social Responsibility Leadership 

• Champion CSR initiatives and volunteer programs that reflect the company’s values. 
• Foster community engagement and social impact through strategic partnerships and employee involvement. 

Operational Support & Service Delivery 

• Ensure timely fulfillment of employee asset requests and operational needs. 
• Provide consistent support for internal service delivery, contributing to a seamless employee experience. 

Site Coordination

• Serve as the main point of contact for employees requiring assistance with: 
• Credit card requests 
• Asset support 
• General inquiries and operational needs 
• Organizing team events and activities to maintain engagement and connection 
• Provide directions on how to navigate internal processes or contact other departments 

Vendor Management

• Liaison between US hiring managers, vendors and facilities team to coordinate efforts to hire, on-board, off-board resources.  
• Coordinate interviews for contractor candidates with Costa Rica-based leaders and international stakeholders. 
• Facilitate scheduling, communication, and follow-up to ensure a smooth hiring process. 
• Support/follow-up in the creation of PRs and finance related activities.  
• Manage expiration and extensions as needed.  

Required Skills and Qualifications 

• Organizational Skills: Strong organizational and multitasking abilities to manage various administrative tasks effectively. 
• Communication Skills: Excellent verbal and written communication skills to interact with team members and stakeholders. 
• Technical Proficiency: Proficiency in Microsoft Office, particularly Excel, and use of MS Planner or other task management tools, and general technical skills for document management and reporting. 
• Experience: Previous experience in a similar administrative role, supporting senior leadership staff, preferably in IT or project management.  
• Ability to facilitate and present in events with an audience greater than 100 people.   

Other Requirements  

• This role will require the candidate to come into the office for especial events and when we have visitors.  This would be approximately 4 times per month.  
• Ability to work with both local stakeholders as well as US counterparts. 
• Excellent organizational skills to track progress on multiple tasks of distinct nature.

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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