Software Onboarding & Support Specialist

Onboarding & Support Specialist 

Remote – (AR, LA, or OK)

We’re looking for someone who enjoys helping people succeed, communicates clearly, and thrives in a client-facing environment.

This position is focused on training, onboarding, and supporting clients as they learn to confidently use our software. 

In this role, you’ll spend a significant portion of your time leading training sessions, guiding new clients through onboarding, and helping users understand workflows. The other half of your time will be spent responding to client questions and providing thoughtful, high-quality support. This role is about people, communication, and helping others succeed with technology - not building or fixing the technology itself.

If you enjoy teaching, problem-solving, and building strong relationships, this is a great opportunity to make a real impact.

What You’ll Do

Client Training & Onboarding 

• Lead virtual and in-person training sessions for new and existing clients
• Guide clients through onboarding, helping them understand system setup and workflows
• Create a positive, engaging training experience that builds client confidence
• Develop and maintain training materials, guides, and resources
• Represent DataScout at client meetings, conferences, and events

Client Support 

• Respond to client questions and provide timely, thoughtful support
• Help users work through challenges and better understand system functionality
• Document client interactions and track activity in internal systems
• Identify common questions or trends and help improve training and onboarding processes

Team Collaboration

• Work closely with internal teams to improve the overall client experience
• Assist with testing new features and providing user-focused feedback
• Support other team initiatives as needed

Core Skills

• Strong communication skills - both written and verbal
• Confidence leading meetings, trainings, or presentations
• Highly organized and detail-oriented
• Ability to manage multiple priorities in a fast-paced environment
• A natural problem-solver who enjoys helping others

Experience

• Experience in training, onboarding, teaching, or customer-facing roles preferred
• Experience supporting clients or users in a professional setting
• Ability to quickly learn new software and explain it clearly to others

Additional Qualities

• Self-motivated and dependable
• Comfortable working independently in a remote environment
• Positive attitude with a willingness to learn and adapt

Nice to Have

• Familiarity with GIS, mapping, or property data
• Experience working with local government or public sector clients

What We Offer

• 35k-40k base salary with performance-based increases
• Bonus opportunities based on performance
• Paid Time Off (PTO)
• Benefits including health, dental, and vision insurance
• Company-paid life insurance and long-term disability
• 401(k) with company match

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.