Spanish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Spanish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role offers an excellent opportunity for Spanish speakers to develop their career in customer service within a vibrant, international environment.

Key Responsibilities

• Provide exceptional customer support and solutions to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues efficiently to ensure high satisfaction levels.
• Document customer interactions accurately using CRM systems.
• Collaborate with internal teams to address complex customer challenges and deliver effective solutions.
• Stay informed about company products, services, and policies to provide accurate information.
• Offer feedback to help continuously improve customer service processes.

• Fluency in Spanish (written and spoken) is mandatory; proficiency in English is a plus.
• Experience in customer service or customer solutions roles is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to work collaboratively in a fast-paced team environment.
• Willingness to relocate to Sofia with paid relocation assistance.
• Adaptability to work in a multicultural, dynamic workplace.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...