The ideal candidate is a self-starter with a strong background in hospital pharmacy purchasing and cost savings optimization. Experience as a Certified Pharmacy Technician (CPhT) or Pharmacy buyer is highly desirable and will be considered a significant advantage. They excel at building substantive customer relationships and can balance strategic oversight with hands-on execution to deliver measurable value.
Core Responsibilities
- Drive consistent engagement with regular customer communications to ensure customer satisfaction and alignment with savings objectives.
- Engage with Customer Support Managers (CSM) and Managed services team to help provide insights for customer calls.
- Monitor pharmacy savings performance within the platform
- Submit insights on behalf of customers to ensure optimization and improved outcomes.
- Partner with internal stakeholders to provide feedback and influence enhancements to tools, processes, and overall customer experience.
- Represent the pharmacy customer voice internally and ensure their challenges and successes are understood across the organization.
Qualifications
- Bachelor’s degree in business administration, pharmacy, healthcare management, or a related field.
- Certified Pharmacy Technician (CPhT) or Doctor of Pharmacy (PharmD) credentials are strongly preferred and considered a plus.
- 3+ years of direct experience in hospital pharmacy purchasing, procurement, or pharmacy supply chain management.
- Strong familiarity with pharmacy cost savings programs, 340B program requirements, and group purchasing organizations (GPOs) preferred.
- Experience in customer engagement, account management, or implementation within healthcare or hospital systems.
- Proven ability to build strong relationships with hospital pharmacy and supply chain teams while delivering measurable value.
- Strong financial and data analysis skills, with the ability to assess savings and identify optimization opportunities.
- Excellent communication, presentation, and facilitation skills for both customer-facing and internal audiences.
- Ability to manage multiple priorities across different customer accounts while maintaining high attention to detail.