Sr. Salesforce Admin

SUMMARY

We are looking for an energetic Salesforce Administrator to
join an established Salesforce Application Administration team. In this role,
you will participate in a variety of activities including system
administration, user support, project management, business analysis, and the
development of evolving Sales Cloud and Service Cloud environments.

This individual will work closely with internal stakeholders
to understand business needs, define system requirements, and deliver solutions
that align with organizational objectives. The Salesforce Administrator serves
as a subject matter expert and internal consultant, providing both system
administration and strategic guidance to drive productivity and operational
success.

The Application Administration team is responsible for the
administration, user maintenance and support, and in-application development of
the organization's core business applications. This is a full-time position
operating Monday through Friday.

JOB
RESPONSIBILITIES

• Maintain and support
  a Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
  
• Perform
  administrative functions including user maintenance (profiles, roles, and
  permission sets), reports and dashboards, custom objects and fields, page
  layouts, record types, deployment of change sets, and other Salesforce
  administration tasks.
  
• Create and maintain
  automation processes using Flows, approval processes, and validation rules.
  
• Utilize business
  analysis skills to uncover root causes, gather detailed requirements from
  business users, and identify process improvement opportunities through
  Salesforce.
  
• Serve as the primary
  escalation point for end-user Salesforce support and platform administration,
  coordinating with Application Development, IT Operations, and Information
  Systems Support teams as needed.
  
• Participate in the
  prioritization of enhancements and user acceptance testing for
  Salesforce-related projects.
  
• Collaborate with
  business teams and leadership to define and support the Salesforce roadmap by:
  
• Advocating for
  platform best practices and scalability.
  
• Promoting Salesforce
  features and capabilities that align with evolving business needs.
  
• Researching and
  recommending new tools and applications within the Salesforce ecosystem.
  
• Plan and prepare for
  upgrades and seasonal Salesforce releases while collaborating with teammates
  and business leaders on the platform roadmap.
  
• Record activities
  within the ticketing system, including documentation of support efforts, system
  changes, and customizations.
  
• Conduct end-user
  training and create documentation for new features, enhancements, and updates.
  
• Perform other related
  duties as assigned.
  

QUALIFICATIONS

Required
Skills:

• Salesforce
  Administrator Certification.
  
• Bachelor's
  degree in Information Systems, Business, or a related field.
  
• Minimum of
  3 years of Salesforce administration experience, or an equivalent combination
  of education and relevant experience.
  
• Strong
  troubleshooting, analytical, and debugging skills.
  
• Solid
  understanding of workflows and data relationships.
  
• Excellent
  communication skills with the ability to work effectively with both technical
  and non-technical stakeholders and build collaborative relationships across all
  levels of the organization.
  
• Strong
  organizational, prioritization, and time management skills.
  
• Flexibility
  and adaptability in handling frequent changes, delays, and unexpected events.
  
• Ability to
  identify, analyze, and resolve problems in a timely manner.
  
• Self-motivated
  and proactive approach to work, with the initiative to address issues
  independently and leverage available resources when assistance is required.
  
• Strong
  technical aptitude and understanding of the relationship between technology
  solutions and business processes.
  

Preferred
Skills:

• Salesforce
  Advanced Administrator (ADM-211), Platform App Builder, or other Salesforce
  certifications.
  
• Proven
  experience with Salesforce technologies such as Flow and Lightning App Builder.
  
• Experience
  with Service Cloud, Sales Cloud, Revenue Intelligence, and HubSpot.
  
• Experience
  using Data Loader and SOQL.
  
• Experience
  managing users, sharing settings, and permissions through profiles, permission
  sets, and public groups.
  
• Working
  knowledge of Apex and Visualforce pages.
  
• Strong
  Microsoft Excel skills, including the use of formulas for data cleansing and
  management.
  

JOB
REQUIREMENTS

• Should be open to work under a 1-year fixed term contract
  
• Should be
  willing to accept a long-term work-from-home arrangement.
  
• Should be
  amenable to a permanent night shift schedule.