Sr. Specialist, Gainsight Administrator

Job Description:

Platform Administration & Optimization

• Serve as a primary system administrator, responsible for configuring rules, CTAs, Playbooks, Success Plans, Surveys, and Journey Orchestrator programs.
• Maintain and optimize data integrations between platforms, product usage sources, and other operational tools.
• Ensure platform reliability, data integrity, and performance through proactive monitoring and continuous improvement.
• Maintain documentation, governance standards, and change-management practices.
• Identify and implement enhancements to improve usability, automation, and overall platform value.

Stakeholder Collaboration

• Partner with assigned functional and cross-functional teams to understand business needs and translate them into scalable system configurations.
• Act as a subject matter expert on system capabilities and workflows.
• Communicate system changes, feature updates, and roadmap improvements to internal stakeholders.

 
Reporting, Analytics & Insights

• Build and maintain dashboards, reports, to improve visibility of KPIs.
• Ensure consistent definitions and alignment of KPIs across teams.
• Provide ongoing analysis and insights that support business objectives.

Process Improvement & Program Execution

• Support the design and execution of platform-driven programs.
• Identify process gaps and implement scalable solutions that streamline workflows.
• Monitor program performance and automation outcomes, iterating to ensure continuous improvement.
   

Perform other duties that support the overall objective of the position.

Education Required:

• Bachelors Degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 4-6 years of experience in systems or platform administration.

Knowledge, Skills & Abilities:

• Knowledge of: Proficiency with systems and platforms, data integrations, and ETL or data workflows. Technical aptitude. 
• Skill in: Excellent communication skills. Strong analytical abilities, organizational skills, and attention to detail.
• Ability to: Translate business requirements into effective system configurations. Ability to work effectively with both technical and non-technical stakeholders.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.