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Years of Experience: 5 - 7 years of experience
Education Requirements:Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description: Manages and maintains NCUA’s virtualized infrastructure. Overseeing the deployment, configuration, and support of virtual environments, ensuring optimal performance, security, and availability. Manage and maintain on-prem hardware infrastructure (servers and storage), the on-prem hypervisor (vSphere), and cloud infrastructure provided by a CSP provided such as Microsoft Azure.
Responsibilities: Key responsibilities include architecture, complex troubleshooting, overseeing upgrades and migrations, implementing backup and disaster recovery, automation, and providing mentorship to junior staff.
Required Skills:
Preferred Skills
Soft Skills:
SES provides a competitive salary and the following benefits:
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